Celinda FLORES
Fort Worth,TX
Summary
Driven entrepreneur and leader with a proven track record at FLORES TAXES AND NOTARY LLC, adept in contract negotiation and team leadership. Excelled in building partnerships, enhancing customer satisfaction, and implementing quality assurance practices. Skilled in goal setting and policies development, consistently delivering beyond expectations.
Overview
35
35
years of professional experience
Work History
Founder
FLORES TAXES AND NOTARY LLC
01.2000 - Current
- Negotiated favorable contracts with suppliers, reducing costs while maintaining product quality.
- Established a successful business by identifying market needs and developing innovative solutions.
- Developed strong partnerships with key industry players, contributing to an increased market presence.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
SUPERVISOR/Tax Preparer
FLORES INCOME TAX
02.1990 - 01.2001
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed senior-level personnel working in marketing and sales capacities.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed detailed plans based on broad guidance and direction.
Education
High School Diploma -
NORTHSIDE HIGH SCHOOL, USA
Fort Worth, United States06.1987
Skills
- Goal Setting
- Team Leadership
- Contract Negotiation
- Negotiation
- Customer Focus
- Policies and Procedures Development
Timeline
Founder
FLORES TAXES AND NOTARY LLC
01.2000 - Current
SUPERVISOR/Tax Preparer
FLORES INCOME TAX
02.1990 - 01.2001
High School Diploma -
NORTHSIDE HIGH SCHOOL, USA
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