Celinda Gutierrez
Houston,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Floor/Online Sales Associate
Tejas Furniture
01.2019 - 05.2020
- Monitored online marketplaces for accuracy, product offerings and pricing and influenced data sources to identify gaps and opportunities.
- Drove strategy for online platform, order management and fulfillment process to meet company objectives.
- Generated monthly sales reports and shared insights and recommendations to drive sales.
- Improved online sales conversion rates by [20]% while fostering amazing customer experiences.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Managed customer service inquiries and complaints for customer satisfaction.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
- Developed relationships with suppliers to facilitate timely delivery of products.
Store Associate
Dollar Tree
05.2018 - 01.2019
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
South Houston High School
South Houston, TX05.2018
Skills
- Data Mining
- Sales Management
- Inventory Monitoring
- Salesforce
- Shipment Coordination
- Shipment Preparation
- Inventory Management
- Customer Database Management
- Order Fulfillment
- Price Structuring
- Sales Expertise
- Client Relationship Development
Timeline
Floor/Online Sales Associate
Tejas Furniture
01.2019 - 05.2020
Store Associate
Dollar Tree
05.2018 - 01.2019
High School Diploma -
South Houston High School
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