Celinda Silva
El Campo,TX
Summary
Dedicated professional with extensive cleaning expertise and a strong customer service focus, honed at PCSI. Proven ability to enhance facility cleanliness and promote a respectful environment. Skilled in restroom care and adept at managing work orders, ensuring safety compliance while fostering positive relationships with clients and team members.
Overview
8
8
years of professional experience
Work History
Janitor
PCSI
07.2021 - 11.2022
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Kept building spaces premises clean inside and outside.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
Cashier
Stripes
03.2017 - 11.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Cashier
Target
10.2016 - 12.2016
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Cashier
Wingstop Restaurant
03.2013 - 06.2016
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Education
High School Diploma -
Laredo Community College
Laredo, TXSkills
- Cleaning expertise
- Restroom care
- Customer service-focused
- Mopping techniques
- Window washing
- Dusting proficiency
- Trash compacting
- Skilled housekeeper
- Work orders
- Appliance cleaning
- Bathroom sanitation
- Safety compliance
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Janitor
PCSI
07.2021 - 11.2022
Cashier
Stripes
03.2017 - 11.2020
Cashier
Target
10.2016 - 12.2016
Cashier
Wingstop Restaurant
03.2013 - 06.2016
High School Diploma -
Laredo Community College
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