Celine Boodoosingh-Maxi
Sr. Support Advisor
Newport News,VA
Summary
Skilled Sr. Technical Support Advisor with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of Mac and iOS Systems.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
Work History
Sr. Technical Support Advisor
IBEX Global
Hampton, VA
09.2020 - 04.2022
- Troubleshoot software and installed new versions to eliminate security problems and protect data.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Collaborated with other support groups to locate replacement components and resolve advanced problems.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Worked with customers to understand needs and provide excellent service.
- Maintained excellent attendance record, consistently arriving to work on time.
Active Duty Soldier
Army
Fort Sill, OK
09.2019 - 03.2020
- Secured and protected military property, assets and personnel.
- Attended required training sessions and seminars.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Reported for duty in event of disasters.
- Served in on-call capacity for last-minute or late-night taskings from leadership.
Shift Supervisor
CVS Pharmacy
Orlando, FL
01.2018 - 08.2019
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Established effective employee schedules in order to take advantage of individual abilities and meet expected demands.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Responded to and resolved customer questions and concerns.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Trained new employees and delegated daily tasks and responsibilities.
Work Study Student
Valencia College
Orlando, FL
01.2018 - 05.2018
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
- Produced high-quality communications for internal and external use.
- Greeted incoming office visitors, answered questions and directed individuals to office locations.
Education
Bachelor of Arts - Education
Valencia College
Orlando, FL 08.2016 - Current
High School Diploma -
Dr. Phillips High School
Orlando, FL 08.2012 - 05.2016
Skills
Customer service expert
Technical issues analysis
Mac and iOS System Expert
Attention to Detail
Multitasking Abilities
Critical Thinking
Timeline
Sr. Technical Support Advisor
IBEX Global
09.2020 - 04.2022
Active Duty Soldier
Army
09.2019 - 03.2020
Shift Supervisor
CVS Pharmacy
01.2018 - 08.2019
Work Study Student
Valencia College
01.2018 - 05.2018
Bachelor of Arts - Education
Valencia College
08.2016 - Current
High School Diploma -
Dr. Phillips High School
08.2012 - 05.2016