Summary
Overview
Work History
Education
Skills
Timeline
Generic

Celine Garcia

Tacoma,WA

Summary

Motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes. Passionate in helping others to achieve their goals and ready to take on challenging tasks. Extensive diverse community experience, strong military and international community background.

Overview

6
6
years of professional experience

Work History

Nanny

Private Care
04.2023 - 12.2023
  • Prepared meals and snacks for children based on dietary guidelines.
  • Assisted with light housekeeping duties as well as running errands.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Played games, worked on puzzles, and read books to young children.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
  • Engaged with children on individual basis to build positive relationships.
  • Provided developmentally appropriate activities for children.
  • Supervised children on playground to help develop physical and social skills.

Call Center Representative and Tray Delivery

Overlake Hospital
10.2022 - 04.2023
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Processed debit and credit card and electronic check payments.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Received EPIC training
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues, averaging 2 minutes per call.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Managed over 100+ calls per day
  • Delivered monthly average of 900+ trays
  • Followed all food safety regulations while preparing meals for patients.
  • Disclosed and maintained accurate nutrition records and databases.
  • Assisted patients with specific dietary needs by navigating and helping to understand hospital regulations and dietician suggestions and guidelines.

Behavior Technician

Various
10.2020 - 10.2022
  • Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
  • Used Central Reach and Google Sheets to document patient information, progress notes and treatment plans.
  • Ran individual therapy sessions for children ages 2 to 18.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Provided responsive communication by phone and email to answer general and pressing questions.
  • CPR/HIPAA Certified
  • Received HIV/AIDS Training
  • Received Cultural Competency Training

Cashier

WSU Dining Services
02.2019 - 05.2020
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Stocked, tagged, and displayed merchandise as required.
  • Created price tags and merchandise signs.
  • Managed customer calls
  • Trained in taking EBT

Substance Abuse Counselor Intern

Palouse Recovery LLC
10.2019 - 11.2019
  • Attended supportive group discussions and education sessions with alcohol and drug users and families.
  • Observed process of creating individual treatment goals based on history and diagnosis.
  • Gave presentation of harmful side effects of smoking
  • Participated in group activities to motivate group participation
  • Wrote detailed notes on each session in order to keep track of growth

Student Mentor

Multicultural Student Services
06.2018 - 05.2019
  • Monitored student academic progress, communicating with each student frequently and intervening to assist students experiencing difficulties.
  • Managed around 20-25 mentees
  • Sent emails and newsletters about current events occurring around campus
  • Developed academic action plans by evaluating students learning styles, deficiencies, and goals.
  • Hosted mentor meetings to discuss things to change and progress being made within the Multicultural Student program
  • Hosted mentor/mentee events

Education

Master of Science - Clinical Mental Health Therapy

Walden University
Minneapolis, MN
2025

Bachelor of Science - Psychology

Washington State University
Pullman, WA
05.2020

Skills

  • Behavior treatment plans
  • Records management
  • Team collaboration and leadership
  • Written Communication
  • Time management skills
  • Multitasking Abilities
  • First Aid/CPR
  • Cultural Awareness
  • Bilingual in Japanese
  • Data Entry
  • Customer Relationship Management
  • Complaint Resolution

Timeline

Nanny

Private Care
04.2023 - 12.2023

Call Center Representative and Tray Delivery

Overlake Hospital
10.2022 - 04.2023

Behavior Technician

Various
10.2020 - 10.2022

Substance Abuse Counselor Intern

Palouse Recovery LLC
10.2019 - 11.2019

Cashier

WSU Dining Services
02.2019 - 05.2020

Student Mentor

Multicultural Student Services
06.2018 - 05.2019

Master of Science - Clinical Mental Health Therapy

Walden University

Bachelor of Science - Psychology

Washington State University
Celine Garcia