CELINE HAPIOT
Valley Center,CA
Summary
Motivate, with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Dependable, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
25
25
years of professional experience
Work History
Restaurant Server
Crêperie Antoinette
2024.01 - Current
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
Server
Monkey Show
2018.06 - 2023.10
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Optician
GrandOptical
1998.09 - 2018.03
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Collaborated with optometrists to develop tailored vision care plans, addressing each patient''s unique visual needs.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Maintained safe, clean and organized environment to increase patient comfort.
Education
Master of Science - OPTIQUE
Lycee St Andre
Ottange, France06.1997
Skills
- Order Taking
- Food and Beverage Pairings
- Dining Area Maintenance
- Wine Pairings
- Drink Preparation
- Guest Relations Management
- Order Accuracy
- Professional Appearance
- Cash Handling
- Organization
Languages
English
Limited Working
French
Native or Bilingual
Timeline
Restaurant Server
Crêperie Antoinette
2024.01 - Current
Server
Monkey Show
2018.06 - 2023.10
Optician
GrandOptical
1998.09 - 2018.03
Master of Science - OPTIQUE
Lycee St Andre
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