Celine Morales
Valdosta,GA
Summary
Results-driven customer service professional with a proven ability to resolve escalated complaints and enhance team performance. Skilled in conflict resolution and employee training, committed to fostering a positive customer experience.
Overview
2026
2026
years of professional experience
Work History
Customer Service Team Lead
Panera Bread
New Braunfels, Texas
11.2022 - 03.2025
- Assisted team members in resolving customer inquiries and issues.
- Provided training to new hires on customer service protocols and systems.
- Resolved escalated complaints with empathy and professionalism.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
Airbnb Cleaner
Airbnb
New Braunfels, Texas
2023 - 2025
- Maintained common areas to ensure cleanliness and guest satisfaction.
- Implemented eco-friendly cleaning practices to enhance sustainability efforts.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
In-Home Nanny
Familes
New Braunfels, Texas
2018 - 2025
- Supervised daily activities and routines for children in multiple family settings.
- Assisted children with homework and academic projects to enhance learning.
- Prepared nutritious meals and snacks based on dietary needs and preferences.
- Maintained a safe and clean environment for children during activities.
- Communicated regularly with parents about children's progress and behavior.
Sales Associate
JCPenney
New Braunfels, Texas
09.2020 - 09.2022
- Maintained organized merchandise displays on the sales floor.
- Handled customer complaints and resolved issues effectively.
- Restocked shelves and ensured inventory accuracy regularly.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
Customer Service Supervisor
Fresh Healthy Cafe
NEW BRAUNFELS, TX
04.2020 - 09.2020
- Supervised customer service team to ensure high-quality service delivery.
- Trained new staff on operational procedures and customer interaction techniques.
- Took customers orders and processed payments accurately.
Education
Esthetician Certificate -
William Edge Institute
New Braunfels, TX03-2025
High School Diploma -
Canyon High School
New Braunfels, TX05-2023
Skills
- Customer service
- Team leadership
- Employee training
- Sales techniques
- Visual merchandising
- Conflict resolution
- Time management
- Appointment scheduling
- Follow-up skills
- Lead qualification
- Sales consultations and presentations
Timeline
Customer Service Team Lead
Panera Bread
11.2022 - 03.2025
Sales Associate
JCPenney
09.2020 - 09.2022
Customer Service Supervisor
Fresh Healthy Cafe
04.2020 - 09.2020
Airbnb Cleaner
Airbnb
2023 - 2025
In-Home Nanny
Familes
2018 - 2025
Esthetician Certificate -
William Edge Institute
High School Diploma -
Canyon High School