CELINE OWENS
Pahrump
Summary
Hard worker, reliable, and punctual in any task assigned. Good with technology and communicating with people. I am a dedicated and friendly worker, always looking forward to doing new tasks, and helpful with assisting customers and coworkers. Eager to contribute to team success through hard work.
Overview
8
8
years of professional experience
Work History
Volunteer
Pahrump Community Church / Pahrump Salvation Army Corp / Leadership Academy of Nevada
01.2017 - 01.2020
- Supported Pahrump Community Church Vacation Bible School by assisting with children and leaders
- Volunteered at the Tails of Nye County animal shelter in Pahrump
- Helped with toy distribution at the Pahrump Salvation Army
- Volunteered as a bell ringer supporting the Red Kettle Campaign for the Pahrump Salvation Army during Christmas season
- Assisted with car wash fund raisers for the Pahrump Community Church
- Served as a waitress for holiday dinners at the Pahrump Community Church
- Helped in feeding people in need for the Pahrump Salvation Army
- Cleaned up trash and landscaping in areas around Pahrump for Pahrump Community Church
- Assisted Pahrump Community Church Youth Group cleaning up resident's yards.
Cashier / Stocker
Do It Best Hardware
06.2021 - 10.2021
- Assisted customers with locating and answering product questions, and offered product advice
- Delivered high level of customer service using active listening and engagement skills
- Operated Point of Sale system to accept cash and credit card payments, provided accurate change and issued receipts
- Explained store rewards program and enrolled customers in program
- Worked with front-end and management staff to assist customers
- Stocked store product and tracked inventory, moved excess stock and arranged product to improve sales
- Preserved appearance of store by arranging and replenishing displays and merchandise racks
- Performed light custodial duties, cleaning shelves, floors and countertops.
Manager
Dairy Queen Orange Julius
01.2023 - 01.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Trained new employees to help them grow with the company.
- Opened and closed the store in a diligent manner and made sure everything was in top shape.
- Made food, cakes, and ice cream up to my highest potential.
- Made sure I gave great customer service to every customer that would come in.
Cast Member/ Disney Trainer
Walt Disney World Resort
01.2024 - 08.2024
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
- Made sure the guest had a fast and good experience grabbing food at the resorts.
- Trained new cast members coming into the workplace and showed them how to work in the food court at the resort.
- Trained new cast members how to close certain stations for the night.
- Assisted in creating memorable experiences for guests through interactive entertainment and engaging activities.
- Supported team members during peak times by taking on additional roles when needed, fostering a cooperative work environment.
- Resolved guest concerns in a timely manner, demonstrating commitment to excellent customer service.
- Handled cash, food, ice cream, cleaning around all the stations and in the common areas for the guests.
Education
High School Diploma -
Leadership Academy of Nevada
Las Vegas, NV05.2022
General Education -
Truckee Meadows Community College
Reno, NV01.2022
Associate of Business - Human Resources Development
College of Southern Nevada
Las Vegas, NV05.2026
Skills
- Customer service
- Administrative tasks
- Administrative support
- Cash handling
- Computer experience
- Inventory and stocking
- Light custodial
- Communications
- Team management
- Quick-learning
- Strong teamwork
- Leadership Qualities
Accomplishments
Completed the Disney College Program, January-August 2024. I had the opportunity to have a paid internship to work at Disney World and had the privilege to work at Port Orleans Riverside Resort at Riverside Mill there food court. I also had the privilege to become a Disney Trainer while I was there and helped train new cast members.
Timeline
Cast Member/ Disney Trainer
Walt Disney World Resort
01.2024 - 08.2024
Manager
Dairy Queen Orange Julius
01.2023 - 01.2024
Cashier / Stocker
Do It Best Hardware
06.2021 - 10.2021
Volunteer
Pahrump Community Church / Pahrump Salvation Army Corp / Leadership Academy of Nevada
01.2017 - 01.2020
High School Diploma -
Leadership Academy of Nevada
General Education -
Truckee Meadows Community College
Associate of Business - Human Resources Development
College of Southern Nevada
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