Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Timeline
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Celine Phillip

Oceanside,NY

Summary

Results-driven support professional prepared for impactful roles in direct care environments. Proven ability to enhance clients' quality of life through tailored support and effective daily management. Known for strong collaboration and adaptability, ensuring seamless team operations and consistent quality outcomes.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Direct Support Professional

Independent Living Association Inc.
09.2019 - Current
  • Provided personalized support to individuals with developmental disabilities, enhancing daily living skills and independence.
  • Facilitated communication between clients and caregivers, ensuring clarity of needs and services.
  • Implemented tailored activity plans, promoting engagement and social interaction among clients.
  • Monitored client progress, documenting behavioral changes and reporting to healthcare professionals.
  • Advocated for client rights and preferences, empowering individuals to make informed choices regarding care options.
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
  • Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.

Bridal stylist Consultant

RK Bridal
12.2013 - 09.2019
  • Styled bridal gowns to meet individual client preferences and body types.
  • Collaborated with team to ensure timely delivery of bridal services.
  • Implemented innovative visual merchandising strategies to attract clientele and showcase unique bridal designs effectively.
  • Assisted brides in selecting perfect gown styles based on their body shape, preferences, and wedding theme.
  • Provided personalized consultations, enhancing customer experience and satisfaction.
  • Took lead with receiving in customer order invoices and new inventory
  • Organized successful trunk shows and fashion events to promote new collections, attracting potential clients.
  • Create marketing strategies to help draw higher client traffic
  • Led seasonal trend analysis to curate collections that aligned with market demands.
  • Enhanced client satisfaction by providing personalized bridal styling consultations and recommendations.

Bridal Consultant

David’s Bridal
03.2011 - 12.2013
  • Guided brides through selection process, ensuring personalized and memorable shopping experiences.
  • Developed expertise in bridal trends, enhancing customer satisfaction and engagement.
  • Demonstrated excellent problem-solving skills when addressing any challenges faced during fittings or alterations appointments, ensuring client satisfaction at all times.
  • Managed efficient cash register operations.
  • Responsible for scheduling appointment and pickups of gowns
  • Maintained a visually appealing showroom floor by regularly updating displays with new inventory and seasonal trends.
  • Initiated email/phone correspondence with potential clients and current clients
  • Exceptional customer service skills in showroom seals in both bridesmaid and bridal collections

Education

High School Diploma -

Boca Secondary School
Grenada, W.I.
06-2003

Skills

  • Great communication and customer relations skills
  • Strong work ethic
  • Organizational skills
  • Basic computer Skills
  • Good at Multitasking and problem solving
  • Team Player
  • Creative

Certification

Certificate in Customer Service Critical Thinking

  • Completed Mandated Reporting Training Identify and reporting Child Abuse and Maltreatment

CAMBA Brooklyn, NY

  • AMAP, SCIP, CPR and First Aid

Languages

English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Direct Support Professional

Independent Living Association Inc.
09.2019 - Current

Bridal stylist Consultant

RK Bridal
12.2013 - 09.2019

Bridal Consultant

David’s Bridal
03.2011 - 12.2013

High School Diploma -

Boca Secondary School

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