Celine Reynoso Ibar
Austin,TX
Summary
Dynamic and results-oriented professional with a proven track record at Starbucks, adept at enhancing customer satisfaction and streamlining operations. Excelled in a fast-paced environment, leveraging strong organizational skills and a friendly demeanor to foster a loyal customer base. Skilled in cash handling and verbal communication, consistently prioritized efficient service and team collaboration.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks
10.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
- Streamlined ordering process, reducing wait times and increasing customer satisfaction.
- Followed exact recipes for mixing and preparing beverage and food items.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Crew Member
McDonald's
11.2022 - 02.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Education
Bachelor of Science - Nursing
St. Edward's University
Austin, TX05.2028
High School Diploma -
Manor Early College High School
Manor, TX06.2024
Associate of Arts - General Studies
Austin Community College
Austin, TX05.2024
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Time Management
- Organization skills
- Scheduling
- Verbal and written communication
- Greeting and Seating Clients
Timeline
Barista
Starbucks
10.2023 - Current
Crew Member
McDonald's
11.2022 - 02.2023
Bachelor of Science - Nursing
St. Edward's University
High School Diploma -
Manor Early College High School
Associate of Arts - General Studies
Austin Community College
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