Summary
Overview
Work History
Education
Skills
PERSONAL QUALIFICATIONS
ACADEMIC EXPERIENCE
Affiliations
Certification
Languages
Accomplishments
References
Timeline
Generic

Celine Rios

Tustin,CA

Summary

Marketing graduate student with expertise in digital marketing, customer service, and sales, eager to leverage skills to drive brand success Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front End Team Member

Costco Wholesale
Garden Grove, CA
01.2024 - Current
  • Developed strong interpersonal skills by assisting a diverse range of customers, ensuring a positive shopping experience and fostering customer loyalty
  • Worked effectively in a fast-paced team environment, collaborating with colleagues to maintain store operations and enhance overall efficiency
  • Gained experience in inventory control and stock replenishment, contributing to accurate inventory tracking and minimizing waste
  • Demonstrated ability to address customer inquiries and resolve issues promptly, improving customer satisfaction and supporting a positive work atmosphere
  • Analyzed customer feedback and implemented changes accordingly.

JV Head Lacrosse Coach

Laguna Beach High School
Laguna Beach, CA
01.2023 - 01.2025
  • Designed and implemented training programs to enhance players' fundamental skills, game strategies, and teamwork, resulting in improved individual and team performance
  • Fostered a positive team culture by serving as a mentor, encouraging personal growth, sportsmanship, and resilience both on and off the field
  • Analyzed opponents' tactics and adjusted game plans accordingly, leading to successful outcomes in competitive matches and tournaments
  • Maintained open lines of communication with players, parents, and school administration to ensure a supportive and organized environment for all team members
  • Planned pre-season conditioning programs designed to maximize physical fitness levels of athletes.
  • Attended meetings with athletic directors or school administrators regarding rules violations or disciplinary issues involving players.

Retail Agent

Pelican Hill Resort
Newport Coast, CA
01.2019 - 01.2023
  • Delivered outstanding customer service by curating personalized shopping experiences for guests, enhancing their overall stay
  • Maintained high standards of visual merchandising and inventory management, showcasing luxury products to align with the resort’s premium branding
  • Cultivated strong guest relationships through attentive service and follow-up, driving customer loyalty and repeat visits
  • Collaborated with team members to ensure seamless retail operations, contributing to a sophisticated and welcoming environment
  • Created an inviting atmosphere for customers with friendly attitude and helpfulness.
  • Ensured compliance with all applicable laws, regulations, safety standards, company policies.
  • Fostered strong relationships with vendors to ensure timely delivery of goods.
  • Handled customer complaints in a professional manner to maintain customer satisfaction.

Education

Bachelor of Arts - Business Administration - Marketing

Concordia University Irvine
Irvine, CA
05.2020

High School Diploma -

Tustin High School
Tustin, CA
06.2016

Skills

  • Effective communication
  • Conflict resolution
  • Time management
  • Communication skills
  • Problem solving
  • Customer feedback analysis
  • Adaptability to change
  • Strong communication and interpersonal skills
  • Customer assistance
  • Register opening and closing
  • Upselling techniques
  • Goal setting

PERSONAL QUALIFICATIONS

  • Diligent and consistent
  • Problem solver with a positive mindset
  • Flexible and able to multi-task
  • Work well with others and independently

ACADEMIC EXPERIENCE

Professional Selling Coursework – Concordia University Irvine

  • Learned consultative selling techniques, focusing on identifying customer needs and tailoring solutions to build long-term client relationships.
  • Practiced the full sales process, including prospecting, needs assessment, presenting value propositions, handling objections, and closing deals.
  • Developed strong communication and active listening skills through role-playing exercises and real-world sales simulations.
  • Gained experience using CRM tools to track leads, manage pipelines, and analyze customer data to improve sales performance.

Digital Marketing Coursework – Concordia University Irvine

  • Gained hands-on experience with SEO techniques, including keyword research, on-page optimization, and backlink strategies to improve search engine rankings.
  • Designed and analyzed social media campaigns using platforms like Facebook, Instagram, and LinkedIn to boost brand engagement and reach.
  • Developed and executed content strategies tailored to target audiences, focusing on digital storytelling, copywriting, and multi-channel distribution.
  • Utilized Google Analytics and similar tools to track campaign performance, assess user behavior, and inform data-driven marketing decisions.

Affiliations

  • Member of Newport Run Club
  • Volunteer for RESET - House Music Mental Health Club
  • Private Lacrosse Coach for STXZ Lacrosse Company

Certification

  • CPR certified
  • College graduate with knowledge in Digital Marketing and SEOs

Languages

English
Native/ Bilingual
Spanish
Limited

Accomplishments

  • MVP for offensive player of the year 2012-2016 over 450 goals scored during this period, along with 138 assists
  • True Freshman - College Starter at CUI
  • Second team all league - Division 2 in 2017
  • First team all league - Division 2 2018-2020
  • Student Athlete recognition in both high school and college
  • Honor Roll in High School Overall GPA 4.2
  • Deans List in College Overall GPA 3.5

References

References available upon request.

Timeline

Front End Team Member

Costco Wholesale
01.2024 - Current

JV Head Lacrosse Coach

Laguna Beach High School
01.2023 - 01.2025

Retail Agent

Pelican Hill Resort
01.2019 - 01.2023

Bachelor of Arts - Business Administration - Marketing

Concordia University Irvine

High School Diploma -

Tustin High School

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