ZAVARAY DELA CRUZ
Gallatin,TN
Summary
Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset.
Professional hospitality leader with strong background in managing front desk operations and enhancing guest experiences. Adept at team collaboration, resolving guest issues, and ensuring smooth workflow. Skilled in scheduling, customer service, and multitasking. Renowned for reliability and adaptability in dynamic environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Shift Leader
Planet Fitness
11.2021 - 10.2024
- As the Front desk team lead, I delegated task Such as Cleaning or repairs given to us to be completed and helped my team accomplish those tasks
- Demonstrated leadership abilities by managing a team of 10 front desk staff members and successfully meeting all customer service objectives.
- Streamlined front desk operations by implementing efficient check-in and check-out procedures.
- Liaised with other departments to provide seamless support for events held at the property, ensuring successful outcomes for clients and attendees alike.
- Followed routine maintenance checklist.
- Loaded, unloaded, and moved material to and from storage and production areas.
Freight Team Associate
Walmart
05.2018 - 08.2020
- Lifted and moved items weighing 50 pounds multiple times per shift.
- Maintained high safety standards within the facility by enforcing proper lifting techniques, equipment usage, and hazard prevention measures.
- Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking system for inventory.
- Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
Education
High School Diploma -
Chugiak High School
Eagle River, AK05.2021
Skills
- Room Assignments
- Sales Expertise
- Rate Changes
- Guest Safety
- Problem-Solving Skills
- Constructive Feedback
- Account Changes
- Customer Service Management
- Organized professional with experience in hospitality, customer service and management Adept in problem-solving, multitasking and leading teams in fast-paced environment Proven ability to build relationships with customers and develop strategies to increase customer satisfaction Recognized for ability to create efficient processes and procedures to improve operational efficiency
- Equipment maintenance
- Heavy lifting
- Appliance repair
Certification
CPR Certification
Timeline
Front Desk Shift Leader
Planet Fitness
11.2021 - 10.2024
Freight Team Associate
Walmart
05.2018 - 08.2020
High School Diploma -
Chugiak High School
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