Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Celine Ruiz

Sebring

Summary

Proven ability to effectively manage multiple tasks, prioritize tasks and meet deadlines. Skilled at problem-solving and delivering exceptional customer service. Committed to providing a superior customer experience and achieving customer satisfaction.

Overview

7
7
years of professional experience

Work History

Health Support Specialist

Health Support Specialist
04.2025 - 05.2025
  • Developed strong relationships with clients to ensure their satisfaction throughout the intake process.
  • Analyzed incoming requests for service, determining eligibility based on predetermined criteria.
  • Maintained accurate records of client information and updated databases accordingly.
  • Added to case information with dates of service, diagnosis or procedure codes and facility and doctor information.
  • Issued benefits to clients and ensured follow-up appointments were scheduled accordingly.
  • Worked with coworkers to complete tasks.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Prioritized issues through proper documentation and monitoring to facilitate timely resolution and escalation.
  • Utilized courteous telephone etiquette when answering calls, responding to inquiries in a timely manner.

WIC STAFF ASSISTANT

Florida Department of Health
05.2024 - 03.2025
  • Build strong relationships with customers through exceptional communication skills and follow-up efforts.
  • Work under leadership guidance and alongside other staff members to meet organizational goals.
  • Manage time by effectively prioritizing urgent tasks.
  • Collaborate with other staff members to achieve daily, weekly, and monthly targets.
  • Monitor inventory levels, placing orders when necessary to maintain optimal stock levels.
  • Participate in meetings to voice concerns or suggest improvements.
  • Demonstrate flexibility by taking on additional roles as needed to meet the organization's needs.
  • Utilize problem-solving skills to identify and resolve customer issues quickly and efficiently.
  • Manage budget to provide timely, accurate financial status for current fiscal year and future plans.
  • Maintain accurate records of all transactions related to budgeting processes.
  • Collaborate with department heads to develop long-term fiscal plans that support organizational objectives.

STORE SPECIALIST

Brookshires Grocery Co (Southwest Foods)
02.2022 - 05.2022
  • Identify opportunities for process improvements within the store operations.
  • Utilize effective communication skills when interacting with customers and colleagues.
  • Organize store displays, shelves, and merchandise racks according to company guidelines.
  • Process payments accurately using the cash register system as well as mobile payment platforms.
  • Maintain cleanliness standards in all areas of the store including front-end checkouts, shelves, and floors.
  • Locate merchandise on racks or shelves and deliver to customers.

RECEPTIONIST

Kents Construction
11.2020 - 03.2021
  • Assist with administrative tasks such as filing documents, and copying materials.
  • Keep reception and common areas clean and tidy, removing trash and straightening magazines and couches.
  • Maintain accurate records of all incoming calls, messages, and visitors.
  • Manage daily calendar appointments for staff members.
  • Process incoming mail and packages accurately and promptly.
  • Sign for incoming deliveries and notified employees of packages.

CASHIER/MANAGER

Bucks Piggly Wiggly Express
10.2018 - 11.2020
  • Balance cash registers by counting cash, depositing funds, and determining end-of-day balance.
  • Reconcile daily cash receipts and maintain the accuracy of all financial transactions.
  • Assist in resolving customer complaints related to purchases or returns promptly.
  • Train new cashiers on the use of point-of-sale systems, including proper handling of money, credit card transactions, gift cards, and coupons.
  • Complete point-of-sale opening and closing procedures by counting the contents of registers and preparing daily bank or safe deposits.
  • Maintain close communication with front-end staff members to ensure excellent customer service was provided at all times.
  • Handle disciplinary action as necessary when violations occur.
  • Coordinate with the store management team to ensure all policies, procedures, and regulations are followed by cashiers.

Education

BACHELOR OF SCIENCE (B.S.) - MODERN BIOLOGY CANDIDATE

Louisiana State University at Alexandria
Alexandria, LA
08.2028

HIGH SCHOOL DIPLOMA - undefined

Florida Virtual
Panama City, FL
05.2019

Skills

  • Strong teamwork
  • Cleaning skills
  • Customer support
  • Customer relations skills

LANGUAGES

Spanish
Bilingual

Timeline

Health Support Specialist

Health Support Specialist
04.2025 - 05.2025

WIC STAFF ASSISTANT

Florida Department of Health
05.2024 - 03.2025

STORE SPECIALIST

Brookshires Grocery Co (Southwest Foods)
02.2022 - 05.2022

RECEPTIONIST

Kents Construction
11.2020 - 03.2021

CASHIER/MANAGER

Bucks Piggly Wiggly Express
10.2018 - 11.2020

HIGH SCHOOL DIPLOMA - undefined

Florida Virtual

BACHELOR OF SCIENCE (B.S.) - MODERN BIOLOGY CANDIDATE

Louisiana State University at Alexandria

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