Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant
Celine Thompson

Celine Thompson

Corporate Trainer
North Lauderdale,Florida

Summary

As a versatile leader, I excel in crafting, executing, and enhancing corporate training programs across various leadership roles. With a data-driven mindset and a strong work ethic, I excel in crafting, executing, and enhancing corporate training programs across various leadership roles. With a data-driven mindset and a strong work ethic, I'm dedicated to fortifying companies from within. Through the seamless integration of multimedia strategies, I've broadened instructional approaches to achieve top-notch results.

Overview

6
6
years of professional experience
1
1
year of post-secondary education
8
8
Certifications
1
1
Language

Work History

Corporate Trainer

Teleperformance USA
, FL
02.2019 - Current
  • I enforce procedures and protocols with effective training strategies.
  • Identified and recommended staff for critical positions and departments.
  • Introduced standardized training for cohesive learning environments.
  • Tracked attendance and evaluated progress for assigned trainees.
  • Wrote contracts for company employees, working towards a satisfactory agreement between executives, employees, and personal goals.
  • Provided coaching and mentoring to employees.
  • Developed and executed performance management programs to increase employee engagement and productivity.
  • Ensured consistent messaging across all training materials by adhering to corporate branding guidelines.
  • Conducted needs assessments to identify performance gaps and develop targeted learning solutions.
  • Educated clients on the proper use of products and systems.
  • Increased employee satisfaction by introducing flexible learning options such as self-paced courses and remote workshops.
  • Facilitated virtual, in-person, and blended learning sessions.
  • Designed and delivered web-based, self-directed learning materials.
  • Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.

Supervisor in Training

Teleperformance USA
, FL
11.2019 - Current
  • Monitored at least 20 employee activities at a time and assigned tasks to cover demand.
  • Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
  • Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Built a highly efficient administrative team through ongoing coaching and professional development opportunities.
  • Set, enforced, and optimized internal policies to maintain demand responsiveness.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising the quality of work.
  • Improved customer satisfaction scores by applying superior conflict resolution and problem-solving skills.
  • Worked in a matrix management environment overseeing division-level managers, operations, sales, finance, human resources, safety, and compliance.
  • Improved office operations by automating client correspondence, record tracking, and data communications.

Quality Assurance Analyst

Teleperformance USA
, FL
10.2019 - Current
  • Kept scripts and test cases updated with current requirements.
  • Evaluated new tools and techniques to stay current on market trends, incorporating innovative approaches into the QA process when applicable.
  • Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
  • Mentored and coached team members on QA topics and strategies.
  • Completed pre-implementation testing for new system modifications to assess potential impacts.
  • Developed reports and materials for key stakeholders related to quality goals, progress and challenges.
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
  • Recommended changes and corrections to developers for optimal software performance and usability.
  • Fixed identified issues to increase productivity and boost workflows.
  • Built automated test scripts to handle repetitive software testing work.
  • Fixed identified issues to improve workflows.
  • Organized and maintained work environment to allow for maximum productivity.

Dental Receptionist

Sunrise General Implant Dentistry
, FL
01.2018 - 11.2019
  • Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Ensured patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.
  • Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
  • Helped patients complete necessary medical forms and documentation.
  • Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
  • Expedited appointment scheduling through effective utilization of office management software systems.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Collaborated with team members to maintain an organized inventory system for dental supplies and office materials.
  • Answered phone calls and messages for multiple physicians and medical facilities, scheduling appointments and handling patient inquiries.
  • Reduced wait times by quickly greeting patients upon arrival and assisting with check-in.
  • Contributed to increased new patient acquisition through referrals from satisfied existing clients as a result of exceptional customer service skills.

Education

Associate of Arts - Nursing

Palm Beach State College
Boca Raton, FL
01.2023 - Current

Skills

Organizational Skills

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Certification

Conflict Resolution Coaching using the Grow Model Experience Certification

Timeline

Associate of Arts - Nursing

Palm Beach State College
01.2023 - Current

Supervisor in Training

Teleperformance USA
11.2019 - Current

Quality Assurance Analyst

Teleperformance USA
10.2019 - Current

Corporate Trainer

Teleperformance USA
02.2019 - Current

Dental Receptionist

Sunrise General Implant Dentistry
01.2018 - 11.2019

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