Summary
Overview
Work History
Education
Skills
Timeline
Generic

Celine Wallace-Wagner

Blue Springs,Missouri

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Also a proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.

Overview

7
7
years of professional experience

Work History

Certified Nursing Assistant

Saint Luke's East Hospital
09.2022 - Current
  • Educated patients and family members on best home care practices for healing and recovery.
  • Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Server

Cracker Barrel Old Country Store Inc
09.2020 - 08.2022
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Checked guests' identification before serving alcoholic beverages.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Cook

Sonic Drive-in
05.2017 - 09.2020
  • Showcased excellent knife skills for precise cutting and preparation of various ingredients.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Managed opening and closing shift kitchen tasks.

Education

Bachelor of Science - Nursing

Metropolitan Community College - Kansas City
Kansas City, MO
05.2027

Skills

  • Heartsaver First Aid CPR AED

  • Clinical Documentation

  • Reliable transportation

  • Healthcare ethics

  • Calm Under Stress

  • CPR Certification

  • Table Setting

  • Food sales and promotion

  • Food and Beverage Service

  • Relationship Building

  • Food Safety Standards

  • Menu Recommendations

Timeline

Certified Nursing Assistant

Saint Luke's East Hospital
09.2022 - Current

Server

Cracker Barrel Old Country Store Inc
09.2020 - 08.2022

Cook

Sonic Drive-in
05.2017 - 09.2020

Bachelor of Science - Nursing

Metropolitan Community College - Kansas City

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Celine Wallace-Wagner