Celine Jewel Garcia
San Leandro,CA
Summary
Experienced Mental Health Tech with a compassionate approach and extensive knowledge of the challenges individuals encounter in their mental health journey. Proficient in conducting comprehensive risk assessments, offering crisis intervention, and delivering psycho-education to empower individuals. Recognized for exceptional listening skills and the capacity to establish therapeutic relationships with patients, while also addressing their daily living requirements. Dedicated, energetic, and committed to making a positive impact on the lives of individuals grappling with mental health issues.
Overview
7
7
years of professional experience
Work History
Mental Health Technician
Fremont Hospital
09.2021 - Current
- Identified and addressed individual mental health challenges to support patients.
- Provided excellent service to patients through personable communication.
- Documented patient interactions in compliance with HIPAA requirements.
- Documented observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.
- Verified appropriate clinical information is communicated when patients are referred to specialists.
- Called high-risk individuals weekly as designated by primary care physician.
- Handled vital sign monitoring, medication administration and patient behavior assessments.
- Communicated with clients and families effectively building lasting relationships.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
Salon Receptionist
Salon Valenti
10.2020 - 08.2021
- Booked appointments to allow sufficient time for requested services.
- Developed strong customer relationships by making clients feel comfortable, employing great listening skills and offering to assist with needs
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Greeted guests and members upon arrival to create positive first impressions.
- Advised customers of seasonal promotions to create rapport and improve sales.
- Satisfied client special requests to enhance patron experience.
Warehouse Associate
Nordstrom
10.2018 - 12.2018
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Received deliveries, scanned packages and updated orders in internal database.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Compiled, sorted, and filed records of product orders, business transactions, and other activities.
- Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
- Filed requisitions for out of stock items and supplies
Electronics Sales Associate
Walmart
07.2017 - 07.2018
- Approached customers and engaged each compelling conversations through use of effective interpersonal and people skills.
- Searched store inventory system to determine whether requested products were available.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Maintained current knowledge of special savings, sales, promotions and other offerings to enhance customer support.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Education
High School Diploma -
James Logan High School
Union City, CA06.2018
Skills
- Understanding Medical Terminology
- Interpersonal Skills Development
- Excellent Customer Service Skills
- Charting and Clinical Documentation
- Verbal and Written Communication
- Active Listening
- Critical Thinking
- De-escalation Techniques
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Creative Problem Solving
- Patient assessment
- Eating disorder awareness
- Behavior observation
- Group therapy facilitation
Languages
Filipino
Native or Bilingual
Timeline
Mental Health Technician
Fremont Hospital
09.2021 - Current
Salon Receptionist
Salon Valenti
10.2020 - 08.2021
Warehouse Associate
Nordstrom
10.2018 - 12.2018
Electronics Sales Associate
Walmart
07.2017 - 07.2018
High School Diploma -
James Logan High School
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