CELINES MARTINEZ
South Elgin,IL
Summary
Outgoing and dependable customer service professional with experience in a clinical setting, seeking a position where I can bring positive energy, strong communication skills, and a great work ethic to a fast-paced, team-driven environment.
Personable and organized, with strong ability to multitask and manage front desk operations efficiently. Equipped with essential knowledge in customer service and administrative duties, alongside proficiency in handling phone systems and managing appointment schedules. Dedicated to creating welcoming atmosphere and ensuring seamless guest experiences.
Overview
4
4
years of professional experience
Work History
Bilingual Front Desk Representative
Suburban Orthopaedics
01.2024 - Current
- Greet patients and visitors warmly, ensuring a welcoming and organized front office environment
- Schedule appointments and manage phone inquiries with professionalism and care.
- Maintain accurate records and assist with administrative support as needed and provide daily support to therapists and patients, creating a friendly and effective experience
- Greeted and welcomed patients, providing exceptional customer service and enhancing patient experience.
- Managed appointment scheduling, ensuring efficient use of resources and minimizing wait times.
- Assisted with insurance verification, facilitating smooth processing for patient billing and claims.
- Maintained accurate patient records, supporting compliance with privacy regulations and internal policies.
- Coordinated communication between patients and healthcare providers, fostering clear information exchange.
- Resolved patient inquiries and concerns promptly, improving overall satisfaction and trust in services.
- Streamlined front desk operations by implementing organizational systems for paperwork and supplies management.
- Trained new staff on front desk procedures, promoting consistency in service delivery and operational efficiency.
- Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
- Enhancpatient satisfaction by efficiently managing check-ins and check-outs at the front desk.
- Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
- Managed phone lines effectively, reducing hold times and directing calls appropriately for improved communication across departments.
- Answered customer telephone calls promptly and appropriately handled needs.
Shift Supervisor
CVS Health
05.2022 - 01.2024
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored new staff on operational procedures and customer service best practices.
- Managed inventory levels, optimizing stock availability and minimizing waste.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
- Resolved customer inquiries and complaints, ensuring high levels of satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
Education
High School Diploma -
Wheaton North Highschool
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International Online Highschool Illinois
05.2022
Skills
- Customer Service & Communication
- Multitasking in Fast-Paced Settings
- Positive Attitude & Team Collaboration
- Scheduling & Administrative Support
- Reliability & Strong Work Ethic
- Bilingual communication
- Appointment scheduling
- Customer service excellence
- Patient record management
- Insurance verification
- Front desk operations
- Administrative support
- Conflict resolution
- Team collaboration
- Workflow optimization
- Inventory management
- Cash handling accuracy
- Quality assurance checks
- Time management skills
- Multi-line phone management
- Staff training and mentorship
- Patient relationship building
- Problem-solving skills
- Organizational systems implementation
- Time management
- Listening skills
- Welcoming guests
- Cash handling
- Administrative skills
- Supply stocking
- Scheduling appointments
- File management
- Credit and cash payments
- Customer service
- Fluent in Spanish and beginner in ASL
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
American Sign Language
Limited Working
Timeline
Bilingual Front Desk Representative
Suburban Orthopaedics
01.2024 - Current
Shift Supervisor
CVS Health
05.2022 - 01.2024
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International Online Highschool Illinois
High School Diploma -
Wheaton North Highschool