Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Celines Reyes

Queens,NY

Summary

Dynamic professional with a proven track record at Sunnys Restaurant, excelling in customer service and cash management. Demonstrated leadership in training teams and enhancing customer satisfaction. Skilled in POS system operation and adept at fostering teamwork. Achieved significant improvements in efficiency and brand loyalty through strategic planning and prioritization.

Overview

8
8
years of professional experience

Work History

Cashier/ Manager

Sunnys Restaurant
11.2016 - 12.2024
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Built positive relationships with customers to increase repeat business.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
  • Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Enhanced team productivity by delegating tasks and setting clear goals for cashier staff members.
  • Kept orderly and accurate accounting records by monitoring sales documentation.

Housekeeper

Maintenance C Seven
12.2021 - 03.2022
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.

Home Health Aide

Helping Hearts at Home
12.2021 - 03.2022
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Provided mobility assistance such as walking and regular exercising.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.

Retail Sales Associate

Cricket Wireless
06.2020 - 12.2020
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Greeted customers and provided outstanding customer service.
  • Implemented feedback from customer surveys to enhance shopping experience.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Assisted in setting up promotional displays to attract customer attention and boost sales.

Education

High School Diploma - Medical Technology

Academy of Medical Technology
Far Rockaway, NY
06.2016

Skills

  • Customer service
  • Cash handling and management
  • Cash handling expertise
  • Cash register operation
  • Store opening and closing
  • Time management
  • Attention to detail
  • Staff training
  • Punctual and reliable
  • Team leadership
  • POS system operation
  • Teamwork and collaboration
  • Goal setting
  • Good judgment
  • Decision-making
  • Budget management
  • Brand management
  • Professional and courteous
  • Work Planning and Prioritization

Languages

Spanish
Limited Working

Timeline

Housekeeper

Maintenance C Seven
12.2021 - 03.2022

Home Health Aide

Helping Hearts at Home
12.2021 - 03.2022

Retail Sales Associate

Cricket Wireless
06.2020 - 12.2020

Cashier/ Manager

Sunnys Restaurant
11.2016 - 12.2024

High School Diploma - Medical Technology

Academy of Medical Technology

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Celines Reyes