Celinia Llamas

Dispatched truck drivers, scheduler , updated schedule, call conformations, AR/AP , collected cash payments, sales calls ,

emailed receipts/invoices as requested, helped clients with knowledge of mixes, directed truck drivers to locations if needed help.

• Ensured timely completion of tasks by managing daily schedules efficiently and prioritizing workload.
• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Monitored vehicle locations to coordinate timely arrivals.
• Assisted in resolving customer complaints and grievances.
• Tracked and monitored vehicle performance and maintenance.
• Acted as first point of contact and set appointments for prospective clients.
• Set up and updated accounts with latest information.
• Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
• Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved tenant satisfaction by promptly addressing maintenance requests and concerns.
• Complied with safety and OSHA regulations.
• Enhanced property appearance with regular inspections and coordinating necessary repairs.
• Ensured timely rent collection by implementing a strict rent enforcement policy and providing consistent reminders to residents.
• Maintained accurate records of tenant files and ensured proper documentation was collected during annual recertification processes.
• Monitored outstanding balances, following up on overdue payments to minimize loss or delay in revenue collection.