CELISA INGRAM
Fort Lauderdale,FL
Summary
Hard working self starter with a multitude of diverse skills and experience. Dedicated team player who can be relied upon to assist the company in achieving its goal. Seeking to apply my abilities to become an asset to your company.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Leader of Customer Experience
Teleperformace
09.2022 - 09.2023
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Medical Assistant
MD Now Medical Centers
09.2019 - 04.2020
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Reception Technician
CSL Plasma
01.2016 - 10.2019
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Greets Donors at the plasma collection center and conduct registration procedures to verify donor suitability for the plasma apheresis process.
- Complete vital signs of donor, answer phones, and follow all clinical guidelines in accordance to CLIA AND HIPAA.
Physician Office Specialist
Broward Health
03.2017 - 08.2019
- Enhanced patient experience by streamlining appointment scheduling and optimizing office workflow.
- Improved patient satisfaction through efficient handling of insurance claims and billing inquiries.
- Increased practice efficiency with effective coordination of physician schedules, managing multiple calendars to minimize conflicts.
- Facilitated timely referrals for specialty care by coordinating appointments and sharing relevant medical information with specialist offices.
- Assisted in meeting regulatory compliance standards by maintaining updated knowledge of medical coding practices, HIPAA regulations, and OSHA guidelines.
Health Customer Service Representative
Humana Healthcare
04.2014 - 06.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Medical Assisting
ATI Career Training Center - Fort Lauderdale
Fort Lauderdale, FL02.2012
High School Diploma -
Seagull School
Fort Lauderdale, FL05.2006
Skills
- Employee Evaluation
- Shift Scheduling
- Phlebotomy
- Medical Terminology
- Patient Scheduling
- Payment Collection
- Direct Patient Care
- Data Entry
- Active Listening
- Medical office administration
- HIPAA Compliance
- Vital signs monitoring
Certification
- RMA - Registered Medical Assistant
Timeline
Team Leader of Customer Experience
Teleperformace
09.2022 - 09.2023
Medical Assistant
MD Now Medical Centers
09.2019 - 04.2020
Physician Office Specialist
Broward Health
03.2017 - 08.2019
Reception Technician
CSL Plasma
01.2016 - 10.2019
Health Customer Service Representative
Humana Healthcare
04.2014 - 06.2017
Medical Assisting
ATI Career Training Center - Fort Lauderdale
High School Diploma -
Seagull School
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