Celisa Miinda
Customer Service
Ocala,FL
Summary
Dependable employee seeking the opportunity to expand skills and contribute to company and community success. Very persistent, hard working, and ethical. Reliable and ready to take on any challenge presented, solve problems, and better myself, everyday. Experience with customer service, and working in challenging or stressful environments. Looking forward, and excited to always give my all, make a difference, and venture into the first few steps of building a career.
Overview
1
1
year of professional experience
Work History
Shift Leader
Dunkin'
10.2023 - 05.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Key Holder
Dollar General
11.2022 - 07.2023
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Forest High School
Ocala, FL05.2022
Skills
- Customer Service
- Positive Attitude
- Team Leadership
- Problem-Solving/Conflict Resolution
- Strong verbal and written communication
- Sales and Upselling
- Cash Handling
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Shift Leader
Dunkin'
10.2023 - 05.2024
Key Holder
Dollar General
11.2022 - 07.2023
High School Diploma -
Forest High School
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