Overview
Work History
Education
Skills
Timeline
Generic

Celise Bakkach

Kissimmee,Florida

Overview

14
14
years of professional experience

Work History

Restaurant Shift Manager

Space 220 Delaware North
Lake Buena Vista, FL
04.2024 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Effectively managed payroll and timekeeping
  • Assisted in development and implementation of new menus.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction.
  • Assisted in bar inventory and ensuring cleanliness of the bar.

BAR MANAGER

Charley’s Steakhouse
Celebration, FL
06.2021 - Current
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Ensure that all guest needs are met at all times.
  • Keep all areas clean at all times and ensure that opening, running and closing sidework are completed.
  • Scheduled staff hours and allocated resources to maximize team member performance.
  • Established standards for personnel performance and customer service.
  • Scheduled and received deliveries and verified goods received against paperwork.
  • Kept accurate records in compliance with sanitation and food service requirements.
  • Greeted guests, escort them to seats and present them with menus and wine lists.
  • Counted money and made bank deposits.
  • Scheduled use of facilities and catering services for events such as banquets and receptions and negotiated details of arrangements with clients.
  • Monitored employee and patron activities to enforce liquor regulations.
  • Estimated food and beverage consumption to determine purchasing requirements.
  • Monitored budgets and payroll records to verify authorization of expenditures.
  • Investigated and resolved complaints regarding food quality and service.
  • Maintained food and equipment inventories to support business demand.
  • Monitored compliance with health and fire regulations to reduce risk.
  • Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards.
  • Coordinated with service providers to address equipment maintenance and waste removal.

FRONT OF HOUSE MANAGER

Red Lobster
Orlando, FL
12.2015 - 06.2021
  • Handled complaints, settled disputes and resolved customer conflicts.
  • Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
  • Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
  • Assigned work tasks and activities, prepared schedules and managed staffing.
  • Interviewed, hired and trained new employees.
  • Upheld operating procedures and safety standards to maximize guest satisfaction.
  • Coached and developed team members to support employee growth and development.
  • Mentored and coached service team on effective techniques to enhance customer experiences.
  • Maximized profit and revenue through upselling and cross-selling techniques.
  • Monitored all FOH staff certifications to ensure compliance with industry standards.
  • Managed all front of house certifications and re-certifications.
  • Assisted with local marketing and advertising activities to drive new business development and revenue growth.

SERVER

Applebee’s Grill + Bar
Orlando, FL
06.2011 - 12.2015
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Stocked server areas with supplies before, during and after shifts.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.

ASSISTANT MANAGER/SANDWICH ARTIST

Subway
Kissimmee, FL
02.2011 - 12.2015
  • Delegated daily tasks to team members to optimize group productivity.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.

Education

Associate of Arts -

Early College High School
Nashville, NC
01.2011

Skills

  • Special Dietary Requirements
  • Ordering And Receiving
  • Training And Coaching
  • Labor And Food Cost Control
  • Stable Work History
  • Hiring And Training
  • Restaurant Operations Management
  • Training
  • Check Payment Processing
  • Food Safety Understanding
  • Point Of Sale (POS) System Operations
  • Food Inspection
  • Dish Preparation
  • Price Memorization
  • Liquor, Wine And Food Service

Timeline

Restaurant Shift Manager

Space 220 Delaware North
04.2024 - Current

BAR MANAGER

Charley’s Steakhouse
06.2021 - Current

FRONT OF HOUSE MANAGER

Red Lobster
12.2015 - 06.2021

SERVER

Applebee’s Grill + Bar
06.2011 - 12.2015

ASSISTANT MANAGER/SANDWICH ARTIST

Subway
02.2011 - 12.2015

Associate of Arts -

Early College High School