Overview
Work History
Education
Skills
Timeline
Generic

Celise Bakkach

Kissimmee,Florida

Overview

14
14
years of professional experience

Work History

Restaurant Shift Manager

Space 220 Delaware North
04.2024 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Effectively managed payroll and timekeeping
  • Assisted in development and implementation of new menus.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction.
  • Assisted in bar inventory and ensuring cleanliness of the bar.

BAR MANAGER

Charley’s Steakhouse
06.2021 - Current
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Ensure that all guest needs are met at all times.
  • Keep all areas clean at all times and ensure that opening, running and closing sidework are completed.
  • Scheduled staff hours and allocated resources to maximize team member performance.
  • Established standards for personnel performance and customer service.
  • Scheduled and received deliveries and verified goods received against paperwork.
  • Kept accurate records in compliance with sanitation and food service requirements.
  • Greeted guests, escort them to seats and present them with menus and wine lists.
  • Counted money and made bank deposits.
  • Scheduled use of facilities and catering services for events such as banquets and receptions and negotiated details of arrangements with clients.
  • Monitored employee and patron activities to enforce liquor regulations.
  • Estimated food and beverage consumption to determine purchasing requirements.
  • Monitored budgets and payroll records to verify authorization of expenditures.
  • Investigated and resolved complaints regarding food quality and service.
  • Maintained food and equipment inventories to support business demand.
  • Monitored compliance with health and fire regulations to reduce risk.
  • Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards.
  • Coordinated with service providers to address equipment maintenance and waste removal.

FRONT OF HOUSE MANAGER

Red Lobster
12.2015 - 06.2021
  • Handled complaints, settled disputes and resolved customer conflicts.
  • Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
  • Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
  • Assigned work tasks and activities, prepared schedules and managed staffing.
  • Interviewed, hired and trained new employees.
  • Upheld operating procedures and safety standards to maximize guest satisfaction.
  • Coached and developed team members to support employee growth and development.
  • Mentored and coached service team on effective techniques to enhance customer experiences.
  • Maximized profit and revenue through upselling and cross-selling techniques.
  • Monitored all FOH staff certifications to ensure compliance with industry standards.
  • Managed all front of house certifications and re-certifications.
  • Assisted with local marketing and advertising activities to drive new business development and revenue growth.

SERVER

Applebee’s Grill + Bar
06.2011 - 12.2015
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Stocked server areas with supplies before, during and after shifts.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.

ASSISTANT MANAGER/SANDWICH ARTIST

Subway
02.2011 - 12.2015
  • Delegated daily tasks to team members to optimize group productivity.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.

Education

Associate of Arts -

Early College High School
Nashville, NC
01.2011

Skills

  • Special Dietary Requirements
  • Ordering And Receiving
  • Training And Coaching
  • Labor And Food Cost Control
  • Stable Work History
  • Hiring And Training
  • Restaurant Operations Management
  • Training
  • Check Payment Processing
  • Food Safety Understanding
  • Point Of Sale (POS) System Operations
  • Food Inspection
  • Dish Preparation
  • Price Memorization
  • Liquor, Wine And Food Service

Timeline

Restaurant Shift Manager

Space 220 Delaware North
04.2024 - Current

BAR MANAGER

Charley’s Steakhouse
06.2021 - Current

FRONT OF HOUSE MANAGER

Red Lobster
12.2015 - 06.2021

SERVER

Applebee’s Grill + Bar
06.2011 - 12.2015

ASSISTANT MANAGER/SANDWICH ARTIST

Subway
02.2011 - 12.2015

Associate of Arts -

Early College High School

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