Celise Bakkach
Kissimmee,Florida
Overview
14
14
years of professional experience
Work History
Restaurant Shift Manager
Space 220 Delaware North
Lake Buena Vista, FL
04.2024 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and timekeeping
- Assisted in development and implementation of new menus.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction.
- Assisted in bar inventory and ensuring cleanliness of the bar.
BAR MANAGER
Charley’s Steakhouse
Celebration, FL
06.2021 - Current
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Operated POS terminals to input orders, split bills and calculate totals.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Ensure that all guest needs are met at all times.
- Keep all areas clean at all times and ensure that opening, running and closing sidework are completed.
- Scheduled staff hours and allocated resources to maximize team member performance.
- Established standards for personnel performance and customer service.
- Scheduled and received deliveries and verified goods received against paperwork.
- Kept accurate records in compliance with sanitation and food service requirements.
- Greeted guests, escort them to seats and present them with menus and wine lists.
- Counted money and made bank deposits.
- Scheduled use of facilities and catering services for events such as banquets and receptions and negotiated details of arrangements with clients.
- Monitored employee and patron activities to enforce liquor regulations.
- Estimated food and beverage consumption to determine purchasing requirements.
- Monitored budgets and payroll records to verify authorization of expenditures.
- Investigated and resolved complaints regarding food quality and service.
- Maintained food and equipment inventories to support business demand.
- Monitored compliance with health and fire regulations to reduce risk.
- Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards.
- Coordinated with service providers to address equipment maintenance and waste removal.
FRONT OF HOUSE MANAGER
Red Lobster
Orlando, FL
12.2015 - 06.2021
- Handled complaints, settled disputes and resolved customer conflicts.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Interviewed, hired and trained new employees.
- Upheld operating procedures and safety standards to maximize guest satisfaction.
- Coached and developed team members to support employee growth and development.
- Mentored and coached service team on effective techniques to enhance customer experiences.
- Maximized profit and revenue through upselling and cross-selling techniques.
- Monitored all FOH staff certifications to ensure compliance with industry standards.
- Managed all front of house certifications and re-certifications.
- Assisted with local marketing and advertising activities to drive new business development and revenue growth.
SERVER
Applebee’s Grill + Bar
Orlando, FL
06.2011 - 12.2015
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Provided exceptional service to high volume of daily customers.
- Cleared table and bussed dishes to allow for quick setups.
- Stocked server areas with supplies before, during and after shifts.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
ASSISTANT MANAGER/SANDWICH ARTIST
Subway
Kissimmee, FL
02.2011 - 12.2015
- Delegated daily tasks to team members to optimize group productivity.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Education
Associate of Arts -
Early College High School
Nashville, NC01.2011
Skills
- Special Dietary Requirements
- Ordering And Receiving
- Training And Coaching
- Labor And Food Cost Control
- Stable Work History
- Hiring And Training
- Restaurant Operations Management
- Training
- Check Payment Processing
- Food Safety Understanding
- Point Of Sale (POS) System Operations
- Food Inspection
- Dish Preparation
- Price Memorization
- Liquor, Wine And Food Service
Timeline
Restaurant Shift Manager
Space 220 Delaware North
04.2024 - Current
BAR MANAGER
Charley’s Steakhouse
06.2021 - Current
FRONT OF HOUSE MANAGER
Red Lobster
12.2015 - 06.2021
SERVER
Applebee’s Grill + Bar
06.2011 - 12.2015
ASSISTANT MANAGER/SANDWICH ARTIST
Subway
02.2011 - 12.2015
Associate of Arts -
Early College High School