Hi, I’m
C. ELISE LE BRUN
Indianapolis,Indiana
Summary
Dynamic and results-oriented professional with a diverse background in retail management, project coordination, and customer engagement. Equipped with exceptional leadership abilities, adept problem-solving skills, and a meticulous attention to detail. Proven track record of driving operational efficiency, enhancing customer satisfaction, and optimizing team performance across various industries. Skilled in inventory management, event planning, and property operations. Adept at multitasking and maintaining composure in high-pressure environments.
Overview
20
years of professional experience
1
Certificate
Work History
Trader Joe's
Retail Customer Service Representative
02.2005 - 08.2023
Job overview
- Increased customer satisfaction ratings by 15% through proactive engagement, greeting average of 200 customers daily with 90% success rate in assisting them with product inquiries and locating items.
- Achieved 99.5% accuracy in inventory management for produce, bread, cookies, and candy sections, ensuring adequate stock levels and minimizing instances of stockouts.
- Enhanced store presentation and customer experience by designing and implementing captivating merchandise displays, resulting in a increase in product visibility and a rise in sales within the highlighted sections.
- Demonstrated a proactive approach by seeking out new responsibilities and assignments, contributing to team success and fostering a positive work environment, recognized through peer commendations and satisfaction rating from team members.
- Monitored and maintained cash drawers across multiple checkout stations, ensuring accuracy and security, with accountability for all transactions and reconciliation discrepancies.
- Developed comprehensive product knowledge to tailor recommendations based on individual customer needs, leading to 10% increase in upsell conversions and positive feedback on personalized shopping experiences.
- Provided effective coaching and mentorship to new hires, resulting in successful integration rate and improvement in employee retention.
- Successfully managed high-stress situations and resolved conflicts with a calm and professional demeanor, achieving and maintaining customer loyalty and satisfaction during challenging interactions.
Kelly Services
Test Evaluator
03.2020 - 05.2020
Job overview
- Consistently maintained 90% accuracy in scoring standardized tests, ensuring reliability for Team Leaders and Hands Scoring Supervisors.
- Successfully assigned scores across diverse subjects, adhering to rigorous CTB/McGraw Hill standards.
- Adapted evaluation strategies for equitable assessment, considering individual differences among test takers.
- Upheld highest ethical standards in handling sensitive test materials, maintaining strict confidentiality.
- Delivered precise evaluations, demonstrating expertise and adaptability across disciplines.
- Streamlined workflow processes, enhancing efficiency and turnaround times.
- Identified common errors among student responses, improving assessment accuracy.
- Contributed to high-performing team, meeting deadlines and maintaining confidentiality, fostering excellence and integrity.
Stand For A Cause
Assistant Fundraising and Event Manager
05.2013 - 03.2015
Job overview
- Contributed to the planning of 15+ special events annually, involving meeting with event committees, developing community resources, and generating innovative ideas to enhance event experiences.
- Collaborated with fundraising manager to improve event quality, resulting in a increase in attendee satisfaction and funds raised per event.
- Leveraged social media platforms to promote events, achieving 20% increase in event attendance and community engagement.
- Implemented creative event themes and designs, resulting in a increase in attendee satisfaction and positive feedback.
- Successfully recruited, trained, and managed teams of volunteers, optimizing event operations and logistics.
- Produced successful fundraising events benefiting local charities, positively reflecting on the organization's brand image and community impact.
- Generated ideas to enhance and expand current event offerings, and distributed event surveys to gather feedback, contributing to ongoing improvement and event success.
Inverness Apartments
Assistant Property Manager
04.2003 - 02.2005
Job overview
- Achieved rapid promotion from Leasing Consultant to Assistant Property Manager within 6 months, demonstrating exceptional performance and capability.
- Assisted Property Manager in daily operations, including lease processing, resident relations, and property maintenance, ensuring efficient and smooth workflow.
- Demonstrated thorough knowledge of resident selection criteria, property availability, pricing strategies, and promotional specials, contributing to increased leasing activity and occupancy rates.
- Utilized professional telephone etiquette, exceptional customer service skills, and effective sales techniques to address inquiries, schedule appointments, and facilitate property tours, resulting in enhanced tenant satisfaction and lease conversions.
- Organized community events, fostering positive tenant relationships and increasing tenant retention.
- Managed invoicing procedures, processed payments, and maintained accurate financial records, ensuring compliance with accounting standards and facilitating smooth financial transactions.
Education
Indiana University Bloomington, Bloomington, IN
Bachelor of Arts from Theater And Drama
Skills
- Team Leadership
- Customer Engagement
- Multitasking and Organization
- Attention to Detail
- Inventory Management
- Problem-Solving
- Interpersonal skills
- Analytical skills
- Microsoft Office
- Google Suite
- Project Management
Certification
Health Coaching Certification from The Institute for Integrative Nutrition
Google Project Management Certification(In Progress)
Timeline
Test Evaluator
Kelly Services
03.2020 - 05.2020
Assistant Fundraising and Event Manager
Stand For A Cause
05.2013 - 03.2015
Retail Customer Service Representative
Trader Joe's
02.2005 - 08.2023
Assistant Property Manager
Inverness Apartments
04.2003 - 02.2005
Indiana University Bloomington
Bachelor of Arts from Theater And Drama
Health Coaching Certification from The Institute for Integrative Nutrition
Google Project Management Certification(In Progress)
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