Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Celisha Jones

Celisha Jones

Escrow Officer
Atlanta,GA

Summary

Professional in real estate industry, ready to contribute to dynamic team. Proven track record in managing escrow accounts and coordinating with various stakeholders to ensure smooth transactions. Reliable team player with focus on achieving results and adapting to changing demands. Expertise in customer service and legal documentation.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Transaction Coordinator

Sylvan Realty
04.2022 - 11.2024
  • Coordinating all administrative tasks related to our real estate transactions, including but not limited to document preparation, contract drafting, and file management
  • Serve as the point of contact for all parties involved in the transaction, including partner agents and designated brokers
  • Communicate effectively and professionally with all parties, delivering prompt responses to inquiries, requests for information, and updates on transaction progress
  • Facilitate the timely and accurate completion of all required forms, disclosures, and contracts - making sure they are accurate, complete and compliant with legal and regulatory requirements
  • Reduced errors in transactions by meticulously reviewing all documents for accuracy and compliance.
  • Facilitated successful closings by coordinating with escrow officers, lenders, inspectors, appraisers, and other professionals involved in the process.
  • Demonstrate a high level of professionalism, courtesy, and responsiveness throughout each transaction
  • Conducted consistent follow-ups with clients to address any concerns or questions related to their transactions promptly.
  • Kept stakeholders informed about progress updates regularly through clear communication channels such as email or phone calls.

Escrow Officer

Zillow Closing Services
05.2021 - 05.2022
  • Managed a portfolio of escrow transactions, including residential purchases, sales, and refinancing
  • Coordinated with lenders, real estate agents, and attorneys to facilitate the smooth closing of escrow transactions
  • Resolved any issues or discrepancies that arose during the escrow process, ensuring timely resolution and customer satisfaction
  • Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to escrow transactions.
  • Maintained organized and accurate documentation for all escrow transactions, ensuring compliance with industry regulations.
  • Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
  • Reviewed contracts thoroughly to ensure accuracy before proceeding with the escrow process.
  • Checked signatures and legal descriptions for accuracy and integrity.
  • Returned executed loan packages to lender for review and approval in accordance with lender instructions.
  • Consistently met deadlines for preparing necessary paperwork for closings while maintaining high-quality work standards.
  • Examined purchase and sale agreement for potential items of concern and addressed immediately.


Escrow Lead

Ascendant National
10.2020 - 05.2021
  • Successfully managed a high-volume escrow department, overseeing 22 escrow officers and support staff
  • Developed and implemented streamlined processes and procedures, resulting in a 65 percent increase in efficiency and productivity
  • Led a team in handling a wide range of escrow transactions, including residential, commercial, and refinancing, ensuring accuracy and adherence to legal requirements
  • Built and maintained strong relationships with clients, real estate agents, lenders, and attorneys, resulting in a 35 percent increase in repeat business
  • Conducted thorough reviews of escrow files to identify and resolve any issues or discrepancies, ensuring smooth and timely closings
  • Collaborated with internal departments to ensure seamless coordination and communication throughout the escrow process
  • Trained and mentored new escrow officers, providing guidance and support to enhance their skills and knowledge

Title Examiner/Mortgage Closer

Altisource
08.2013 - 10.2019
  • Skillfully negotiated resolutions to complex title discrepancies that facilitated smooth property transfers.
  • Reduced errors in title examinations through diligent verification of property records and legal descriptions.
  • Identified potential risks or concerns during the title examination process, proactively addressing them to minimize delays.
  • Contacted appropriate agencies to complete searches, order records, and obtain documents.
  • Excelled at multitasking under tight deadlines without compromising quality or accuracy in completed work assignments.
  • Communicated with customers to resolve common title issues.
  • Analyzed title documents to identify potential issues and resolve any discrepancies.
  • Researched ownership interests and liens on real estate properties.
  • Assisted in preparation of title insurance policies and title commitments.
  • Coordinated scheduling of closings between buyers, sellers, attorneys, and lenders for a smooth transaction experience.
  • Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
  • Reviewed titles, insurance and flood zone certifications to meet closing standards for each property.
  • Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
  • Compiled closing packages for drafting and presentation accuracy.
  • Collaborated with lenders, agents, and legal professionals to resolve transactional and title issues.
  • Collaborated closely with underwriters, processors, and title companies for seamless loan closing experiences.
  • Balanced funding sheets accurately, verifying that all financial figures were correct before disbursing funds to appropriate parties.

Education

High School Diploma -

Adult Education Center
West Palm Beach, Fl

Skills

  • Transaction monitoring
  • Deadline management
  • Multitasking Abilities
  • Closing disclosure
  • Document preparation
  • Deadline adherence
  • Funding coordination
  • Loan closing expertise
  • Loan closing documentation
  • Microsoft office
  • Client relationship building
  • Customer service

Certification

Notary Certificate-NNA Certified

Languages

English
Full Professional

Timeline

Senior Transaction Coordinator

Sylvan Realty
04.2022 - 11.2024

Escrow Officer

Zillow Closing Services
05.2021 - 05.2022

Escrow Lead

Ascendant National
10.2020 - 05.2021

Title Examiner/Mortgage Closer

Altisource
08.2013 - 10.2019

High School Diploma -

Adult Education Center

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