Celissa Calloway
Sacramento,CA
Summary
Obtain a customer service position with a company where I can maximize my people oriented experience, communication skills, my problem analysis and problem solving abilities. HIGHLIGHTS OF QUALIFICATIONS OVER 15 YRS OF CUSTOMER SERVICE AND DISPATCH WORK. I ALWAYS TREAT THE CUSTOMERS THE SAME WAY I WAY I Would LIKE TO BE TREATED WHEN DOING BUISNESS OR CALLING FOR ASSISTANCE.
High level of energy and enthusiasm, from the
First call until the last Exceptional telephone personality,able to build rapport with every caller Independent and solid team member with excellent customer service abilities
Overview
13
13
years of professional experience
Work History
Technical Support Representative
Maximum Security Alarm Inc
01.2010 - Current
- Answer a high volume of calls
- Schedule service appointments
- Dispatch Technicians
- Troubleshoot alarm issues over the phone
- ADT Home Security Alarm
- Telemarketer
- Making phone calls to set up appts with potential customers
- Scheduled appts
- Sold alarm systems
- ACT (Advanced Call Center)
- Customer service
- Taking incoming calls fron customers
- Assisting customers with problems and also upgrades on customers acct
- Helping solve any issues with customers acct
Customer Service Representative
ADT Security
04.2013 - 10.2015
- Investigated and resolved accounting, service and delivery concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Call Center Agent
Act-On
01.2015 - 04.2016
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained user account data by initiating account access and establishing in database.
- Educated customers on company systems, form completion, and access to services.
Customer Service Associate
Renewal By Anderson
11.2016 - 02.2020
- Created and maintained detailed database to develop promotional sales.
- Increased efficiency and team productivity by promoting operational best practices.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Developed and actualized customer service initiatives to decrease wait times.
Dispatcher Office Assistant
Naturwood Corporate Office
03.2020 - 02.2021
- Volunteered to help with special projects of varying degrees of complexity.
- Trained and supervised employees on office policies and procedures.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Maintained updated and detailed records of calls in physical and electronic database.
Contact Center Agent
Safe Credit Union
02.2021 - 03.2023
- Addressed customer account discrepancies and concerns.
- Maintained user account data by initiating account access and establishing in database.
- Educated customers on company systems, form completion, and access to services.
- Established and fostered strong Profesional and Caring relationships through application of excellent interpersonal skills.
Education
High School Diploma - undefined
Florin High School
Skills
- Customer Support Needs Assessment
- Defect Analysis and Resolution
- Customer Service Expertise
- Norton Antivirus Software
- Account Updating
- Collaborative Team Player
- Issue and Resolution Tracking
- Service Desk Team Management
- Appointment Scheduling
- Organizational Skills
- User Experience
- Responding to Technical Questions
- Complaint Resolution
- Customer Communication and Empathy
- Friendly and Patient
- MS Office Proficiency
- Account Management
- Call Center Operations
- Microsoft Windows and Office
Timeline
Contact Center Agent
Safe Credit Union
02.2021 - 03.2023
Dispatcher Office Assistant
Naturwood Corporate Office
03.2020 - 02.2021
Customer Service Associate
Renewal By Anderson
11.2016 - 02.2020
Call Center Agent
Act-On
01.2015 - 04.2016
Customer Service Representative
ADT Security
04.2013 - 10.2015
Technical Support Representative
Maximum Security Alarm Inc
01.2010 - Current
High School Diploma - undefined
Florin High School
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