Celisse Nunnally
Screven,GA
Summary
Hardworking Billing Manager proficient in overseeing team operations, implementing improvements and reducing delinquency. Offering eight years of experience in billing and excellent leadership skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Billing Manager
Dr. Robert Pumpelly
11.2020 - Current
- Increased efficiency in billing processes by implementing new software and automating routine tasks.
- Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
- Developed comprehensive training materials for new hires to quickly acclimate them to company procedures and software systems.
- Maintained up-to-date knowledge of industry regulations and compliance requirements, ensuring the department remained compliant at all times.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Enhanced revenue cycle management by overseeing timely and accurate claims submission.
Certified Pharmacy Technician
Walmart Pharmacy
03.2018 - 08.2020
- Established and updated patient profiles, including lists of medications and insurance details
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information
- Efficiently processed cash register transactions for new and refilled prescription orders
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests
Customer Service Representative
Jones Medical Equipment
10.2016 - 01.2018
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Consulted with customers to determine best methods to resolve service and billing issues
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge
- Set up and activated customer accounts
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
- Documented conversations with customers to track requests, problems and solutions
- Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Education
Diploma - Healthcare Billing And Coding
Coastal Pines Technical College
Waycross, GA08.2024
High School Diploma -
Wayne County High School
Jesup, GA05.2016
Skills
- Interest calculations
- Operations Monitoring
- Collections Management
- Program Improvements
- Claims Processing
- Training and mentoring
- Report Preparation
- Staff Training
- Revenue Cycle Management
- Denial Management
Timeline
Billing Manager
Dr. Robert Pumpelly
11.2020 - Current
Certified Pharmacy Technician
Walmart Pharmacy
03.2018 - 08.2020
Customer Service Representative
Jones Medical Equipment
10.2016 - 01.2018
Diploma - Healthcare Billing And Coding
Coastal Pines Technical College
High School Diploma -
Wayne County High School
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