Celissia Mitchell
Sales Operations and Support
Concord,CA
Summary
Impactful Director of Sales Operations with proven track record in sales leadership and operations and strong project management, strategic communications and cross-collaboration influencing skills. Independently oversees objectives and key results to achieve budgets and growth plans. Passionate about creating enriching work environment, developing people and creating opportunities for top performers.
Overview
10
10
years of professional experience
Work History
Associate Director of Client Services
Year Up
San Francisco, CA
04.2022 - 09.2023
- Supported Year Up Account Directors of enterprise technology partners (representing 10M+ annual recurring revenue) with tools, resources, and best practices to strengthen partnerships.
- Work products included account plans, client presentations, marketing collateral, partner communications and data support.
- Delivered key metrics and analyzed data to provide accurate sales forecasts and to drive success of business to advise business partners on how to best leverage reported information and drive actionable insights to increase sales development.
- Designed 3 day onboarding training for Sales Team new hires. Developed agenda and schedule, booked subject matter experts to provide sales training sessions, facilitated transitions to ensure on-time and productive sessions. Training received Net Promoter Score of 90+.
Recruitment Manager
Year Up
Pleasant Hill, CA
04.2021 - 04.2022
- Maintained detailed and accurate records between multiple databases and programs.
- Fostered new business relationships through inbound lead follow-up.
- Documented all communication with applicants and inputted information into system using Target X.
- Communicated with people from various cultures and backgrounds on application process.
Recruitment Specialist
Year Up
Pleasant Hill, CA
10.2018 - 05.2021
- Provide engagement touchpoints with clients while managing the Admissions Pipeline utilizing the Salesforce platform.
- Recruit a diverse pool of applicants by collaborating with the Recruitment and Admissions team across the Bay Area to design new marketing collateral
- Host engagement activities to keep early accepted and conditionally accepted students engaged and interested in Year Up.
- Track outreach activities on a daily basis by entering application score, decision comments and conversations into the Salesforce platform.
Business Operations Specialist
Year Up
Pleasant Hill, CA
08.2017 - 11.2018
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Assisted various departments with change by communicating new improvement plans and expectations.
- Developed and deepened relationships with College Partner, vendors and internal stakeholders.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
Business Development Coordinator
Year Up
San Jose, CA
08.2016 - 10.2017
- Built out a volunteer pipeline in the South bay of over 240+ volunteers over a time frame of 2 years by managing and cultivating relationships with external key business partners and stakeholders.
- Implemented resource programs for Year Up participants such as guest speaker series, mentorship program, tutoring, student ambassadors, and custom employee engagement events.
- Designed power point presentations, communication templates and materials for new volunteer orientation trainings.
- Ensured overall quality of the mentor program by providing resources such as coaching agendas, collecting program data for interest and feedback for improvement and retention of the program.
Corporate Engagement Coordinator
Year Up
San Francisco, CA
04.2016 - 08.2016
- Supported a sales team by ensuring marketing collateral was up to date with key metrics, demographics and key performance indicators of program.
- Tracked data such as metrics, statistics, and requirements in Salesforce on a daily basis to measure the success of the program.
- Improved structure of tracking data for the team by entering essential information such as logistics to lead events and orientations for internal and external stakeholders into Salesforce.
- Proficient in Salesforce, Schoology, and Acuity platforms to track applicant data and to manage customer relationships.
Business Analyst/ Project Coordinator
Salesforce
San Francisco, CA
07.2015 - 02.2016
- Managed logistics for Salesforce Marketing Cloud Enablement Workshops by confirming travel and accommodation.
- Performed account mapping with Salesforce software to help organize and prioritize information using Excel.
- Worked with Marketing Cloud Alliances and Go to Market teams for detailed strategic account mapping.
- Used Salesforce’s NA 7 and Org62 applications for tracking partner activities to help the team best manage partner achievement and ability to document any supporting processes.
Associate Banker
PT Gaming
Emeryville, CA
04.2013 - 12.2015
- Evaluated client financial positions and identified most appropriate banking products.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
Education
Bachelor’s degree - Communications, Business Management
Southern New Hampshire University
Skills
- Relationship Cultivation and Retention
- Interpersonal and Client Communications
- Account Management
- Database Management
- Team Leadership and Collaboration
- Salesforce
- Excel
- Target X
- KPI
- RADIO
- Zendesk
Timeline
Associate Director of Client Services
Year Up
04.2022 - 09.2023
Recruitment Manager
Year Up
04.2021 - 04.2022
Recruitment Specialist
Year Up
10.2018 - 05.2021
Business Operations Specialist
Year Up
08.2017 - 11.2018
Business Development Coordinator
Year Up
08.2016 - 10.2017
Corporate Engagement Coordinator
Year Up
04.2016 - 08.2016
Business Analyst/ Project Coordinator
Salesforce
07.2015 - 02.2016
Associate Banker
PT Gaming
04.2013 - 12.2015
Bachelor’s degree - Communications, Business Management
Southern New Hampshire University
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