CELISSIA MITCHELL
Concord,CA
Summary
Dedicated and results-driven Sales Support Professional with 10 years of experience leading and managing complex accounts and programs. Proven track record of delivering successful outcomes by applying strong leadership, strategic planning, and problem-solving skills. Seeking an opportunity to leverage expertise to drive excellence in Workforce Development.
Overview
11
11
years of professional experience
Work History
Associate Director of Client Services
Year Up
03.2022 - 08.2023
- Supported Year Up Account Directors of enterprise technology partners (representing 10M+ annual recurring revenue) with tools, resources, and best practices to strengthen partnerships.
- Work products included account plans, client presentations, marketing collateral, partner communications and data support.
- Delivered key metrics and analyzed data to provide accurate sales forecasts and to drive success of business to advise business partners on how to best leverage reported information and drive actionable insights to increase sales development.
- Designed 3 day onboarding training for Sales Team new hires. Developed agenda and schedule, booked subject matter experts to provide sales training sessions, facilitated transitions to ensure on-time and productive sessions. Training received Net Promoter Score of 90+.
Recruitment Manager
Year Up
10.2018 - 03.2022
- Collaborate with internal teams to continuously improve recruitment process and execute as efficiently as possible through redesigned marketing collateral, community engagement and strategic outreach methods.
- Designed, developed and implemented successful recruitment process to fill more than 1,000+ vacancies over 4 years.
- Facilitated biannual orientation sessions for new program participants to provide overview of program, expectations and key information to drive trainee success.
- Utilized customer relationship management tools to track outreach, vacancies, applicant qualifications and characteristics of top candidates.
Business Operations Specialist
Year Up
08.2017 - 10.2018
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management which boosted productivity and improved morale.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
Business Development Coordinator
Year Up
08.2016 - 08.2017
- Built volunteer pipeline in South Bay of over 240+ volunteers over a time frame of 2 years by generating new business with marketing initiatives and strategic plans.
- Implemented resource programs for Year Up participants such as guest speaker series, mentorship program, tutoring, student ambassadors, and custom employee engagement events.
- Designed power point presentations, communication templates and materials for new volunteer orientation trainings.
- Ensured overall quality of mentor program by providing resources such as coaching agendas, collecting program data for interest and feedback for improvement and retention of program.
Corporate Engagement Coordinator
Year Up
03.2016 - 08.2016
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Developed detailed plans to enhance sales management and prioritize long-term business goals.
- Expanded customer base by identifying needs, developing solutions and delivering client-centered products.
- Collaborated with sales, delivery and service teams to manage seamless client experiences that boosted sales 21% with development of positive customer relationships.
Business Analyst
Salesforce
07.2015 - 01.2016
- Managed logistics for Salesforce Marketing Cloud Enablement Workshops by confirming travel, accommodation, and developing training sessions.
- Performed account mapping with internal Marketing Cloud team to develop a plan of action and identify key decision makers and services provided by client organizations.
- Responsible for tracking partner activities to help the team manage partner achievement using internal Salesforce software NA7 & Org62.
- Delivered analysis of market, sales and consumer trend impact on long and short-term strategies by generating business intelligence reports.
Associate Banker
PT Gaming Associates
Emeryville, CA
10.2012 - 11.2015
- Enhanced client satisfaction by promptly addressing inquiries and providing tailored financial solutions.
- Streamlined banking operations by implementing efficient processes and utilizing advanced technology tools.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Collaborated with team members to achieve sales targets and maintain high-quality customer service standards.
Education
Bachelor of Science - Communications, Business Administration
Southern New Hampshire University
Alumni -
Mckinsey Leadership Academy
Skills
- Salesforce
- Tableau
- Account Management
- Business Development and Planning
- Sales Reporting
- Database Management
- Data Analysis
- Risk Management
- Stakeholder Communication
- Team Leadership
- Strategic Planning
- Microsoft Project and Office Suite
Affiliations
- Year Up Bay Area Alumni Association, Executive Officer, Board Chair, 5 years- Led a board of 15 people to serve the local Alumni community with career and higher education resources, professional development tools and community engagement opportunities.
- Diablo Valley College and University of California Mindfulness Elective, Program Manager, 4 years- Designed and managed an elective in partnership with 2 colleges for the Year Up program participants to gain tools and practices to manage stress and strengthen emotional intelligence, relations building and communication skills.
- Design Thinking Bootcamp, Stanford- Participated in a training designed to train the trainer on the Design Your Success Program. The Stanford Design Thinking Process has 5 steps: Empathize, Define, Ideate, Prototype & Test.
Timeline
Associate Director of Client Services
Year Up
03.2022 - 08.2023
Recruitment Manager
Year Up
10.2018 - 03.2022
Business Operations Specialist
Year Up
08.2017 - 10.2018
Business Development Coordinator
Year Up
08.2016 - 08.2017
Corporate Engagement Coordinator
Year Up
03.2016 - 08.2016
Business Analyst
Salesforce
07.2015 - 01.2016
Associate Banker
PT Gaming Associates
10.2012 - 11.2015
Bachelor of Science - Communications, Business Administration
Southern New Hampshire University
Alumni -
Mckinsey Leadership Academy