Cella Johnston
Parkville,MO
Summary
Seeking to work in a friendly, comfortable environment with the intention to utilize skills in problem solving, leadership, creativity, and development.
Overview
16
16
years of professional experience
Work History
Talent Manager
Patrick Lentz Entertainment
Remote
04.2022 - Current
- Leveraged 5 data-driven insights to inform talent management decision-making, leading to more strategic and impactful outcomes for the organization as a whole.
- Optimized onboarding processes to set new hires up for success from day one, leading to improved performance metrics over time.
- Skilled in using project management tools to schedule tasks, track progress, and resolve schedule issues. Demonstrated leadership in coordinating cross-functional teams, scheduling meetings, and facilitating communication to achieve project objectives.
- Arranging complex travel arrangements for an average of 10 events per weekend including lodging, transportation, and flights within the united states and internationally.
Executive Administrative Assistant
Wyandot BHN/PACES
7840 Wahington Ave. Kansas City, KS 66112
07.2019 - 04.2022
- Assume the role as the primary point of contact between the executives and internal/external clients.
- Take dictation and meeting minutes, accurately enter notes, and distribute
- Monitor office supply levels, reorder when appropriate
- Track and collect data pertaining about 15 community involvement events per month.
- Develop and maintain the company intranet to report on news, events, and resources
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
Clinical Data Support Specialist
Wyandot BHN/PACES
7840 Wahington Ave. Kansas City, KS 66112
05.2017 - 07.2019
- Produces reports approximately 2 times per week [productivity, missing documentation, caseloads, 30-60-90 day report, NFA assessments, NFA progress note, missing treatment plan, and other reports as requested by management] (establishing and adhering to report run schedule, reviewing reports for missing information and/or discrepancies, sorting reports by teams/managers, distributing reports to managers, alerting managers to ‘red flag’ areas [missing information, discrepancies, etc.], etc.)
- Assists Senior Director in tracking and responding approximately 30 internal and external referrals per day to increase revenue by approximately 25% daily.
- Tracks staff’s work (run reports, verifying documentation, alerting managers of non-compliant clinical tasks, obtaining needed data, completing data entry) brining the agency to 100% compliance in billing.
- Appropriately and professionally handles information, maintaining confidentiality to agency standards
- Contributes to team effort by performing other duties as needed/assigned.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
- Tested new software and hardware prior to deployment.
Medical Records Specialist
Wyandot BHN
1301 N 47th St. Kansas City, KS 66102
08.2015 - 05.2017
- Gathers patient information by collecting demographic information from a variety of sources; interacting with registration areas and physicians' offices; retrieving information from automated printer
- Maintains master patient index by completing assigned portion of daily audit trail; corrects and communicates problems according to established procedures
- Retrieves medical records by following chart-out procedures; documenting reasons charts cannot be retrieved for statistical and follow-up purposes
- Keeps health care providers informed by communicating availability or unavailability of the record
- Maintains continuity of work operations by documenting and communicating actions, irregularities, and continuing needs
- Maintains patient confidence by keeping patient records information confidential
- Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements.
- Managed electronic medical records for 1,000 + patients.
Triage Specialist
Wyandot BHN/RSI
1301 N 47th St. Kansas City, KS 66102
04.2014 - 08.2015
- Responsible for approximately 15 client intake a day.
- Identifies patients' chief complaint and assesses the severity of their symptoms and the urgency of seeing a physician
- Assist client for appropriate level of care including scheduling appointments
- Update’s client demographic form
- Obtain information (if transferring from a hospital) any labs, progress notes, medical clearance, etc
- Assess client for previous or current addictions
- Explain the services offered at RSI and determine if it will meet the clients' needs.
Unit Coordinator/Receptionist/Mental Health Technician
Signature Psychiatric Hospital
2900 Clay Edwards Dr. Kansas City, MO 64116
01.2014 - 08.2015
- Coordinating patient schedules
- Graph vital signs readings.
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
- Facilitated smooth shift transitions by preparing detailed nursing reports and ensuring complete handover of responsibilities.
- Input complete and accurate patient record and identity of physician of record on computer and patient chart to facilitate appropriate routing of patient information to correct physician.
- Assisted in ordering and serving patient meals, transporting patients and performing indirect patient care duties at competent level and according to needs of patient population served.
- Monitored office supply inventory, analyzing usage patterns and requisitioning supplies and equipment as well as maintenance repair services.
- Optimized resource allocation by tracking inventory levels, ordering supplies, and managing equipment maintenance schedules.
Mental Health Technician
RMHF/OSH
500 Hospital Dr. Osawatomie, KS 66064
10.2008 - 04.2014
- Help implement positive change within the hospital to improve patient care
- Escort patient to labs, meals, hospital visits, and court hearings.
- Teach patient therapy groups such as: goal setting, stress management, and coping skills
- Assist patients with activities of daily living
- Electronically document approximately 30 patient progress notes, lab, and court hearings daily.
- Basic office duties such as: Microsoft Word, faxing, and filing medical records
- Answer telephone approximately 40 times daily professionally and direct call to appropriate department.
Education
High School Diploma -
Osawatomie High School
Osawatomie, KS05.2007
Skills
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Canva
- ZOOM
- Microsoft Outlook
- Opti Signs
- Google Docs
- Google Drive
- Gmail
- Employer Branding
- Organizational Development
- Retention Strategies
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Active Listening
- Creative Thinking
- Adaptability and Flexibility
- Decision-Making
- Goal Setting
- Scheduling
- Network development/Intranet
Certifications Awards
- Leading Edge (Leadership)
- Mental Health First Aid
- Mental Health Technician
- CPR
- MVP Award of Excellence
References
Available upon request
Timeline
Talent Manager
Patrick Lentz Entertainment
04.2022 - Current
Executive Administrative Assistant
Wyandot BHN/PACES
07.2019 - 04.2022
Clinical Data Support Specialist
Wyandot BHN/PACES
05.2017 - 07.2019
Medical Records Specialist
Wyandot BHN
08.2015 - 05.2017
Triage Specialist
Wyandot BHN/RSI
04.2014 - 08.2015
Unit Coordinator/Receptionist/Mental Health Technician
Signature Psychiatric Hospital
01.2014 - 08.2015
Mental Health Technician
RMHF/OSH
10.2008 - 04.2014
High School Diploma -
Osawatomie High School