Cella Johnston
Parkville,MO
Summary
Seeking to work in a friendly, comfortable environment with the intention to utilize skills in problem solving, leadership, creativity, and development.
Overview
16
16
years of professional experience
Work History
Talent Manager
Patrick Lentz Entertainment
04.2022 - Current
- Leveraged 5 data-driven insights to inform talent management decision-making, leading to more strategic and impactful outcomes for the organization as a whole.
- Optimized onboarding processes to set new hires up for success from day one, leading to improved performance metrics over time.
- Skilled in using project management tools to schedule tasks, track progress, and resolve schedule issues. Demonstrated leadership in coordinating cross-functional teams, scheduling meetings, and facilitating communication to achieve project objectives.
- Arranging complex travel arrangements for an average of 10 events per weekend including lodging, transportation, and flights within the united states and internationally.
Executive Administrative Assistant
Wyandot BHN/PACES
07.2019 - 04.2022
- Assume the role as the primary point of contact between the executives and internal/external clients.
- Take dictation and meeting minutes, accurately enter notes, and distribute
- Monitor office supply levels, reorder when appropriate
- Track and collect data pertaining about 15 community involvement events per month.
- Develop and maintain the company intranet to report on news, events, and resources
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
Clinical Data Support Specialist
Wyandot BHN/PACES
05.2017 - 07.2019
- Produces reports approximately 2 times per week [productivity, missing documentation, caseloads, 30-60-90 day report, NFA assessments, NFA progress note, missing treatment plan, and other reports as requested by management] (establishing and adhering to report run schedule, reviewing reports for missing information and/or discrepancies, sorting reports by teams/managers, distributing reports to managers, alerting managers to ‘red flag’ areas [missing information, discrepancies, etc.], etc.)
- Assists Senior Director in tracking and responding approximately 30 internal and external referrals per day to increase revenue by approximately 25% daily.
- Tracks staff’s work (run reports, verifying documentation, alerting managers of non-compliant clinical tasks, obtaining needed data, completing data entry) brining the agency to 100% compliance in billing.
- Appropriately and professionally handles information, maintaining confidentiality to agency standards
- Contributes to team effort by performing other duties as needed/assigned.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
- Tested new software and hardware prior to deployment.
Medical Records Specialist
Wyandot BHN
08.2015 - 05.2017
- Gathers patient information by collecting demographic information from a variety of sources; interacting with registration areas and physicians' offices; retrieving information from automated printer
- Maintains master patient index by completing assigned portion of daily audit trail; corrects and communicates problems according to established procedures
- Retrieves medical records by following chart-out procedures; documenting reasons charts cannot be retrieved for statistical and follow-up purposes
- Keeps health care providers informed by communicating availability or unavailability of the record
- Maintains continuity of work operations by documenting and communicating actions, irregularities, and continuing needs
- Maintains patient confidence by keeping patient records information confidential
- Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements.
- Managed electronic medical records for 1,000 + patients.
Triage Specialist
Wyandot BHN/RSI
04.2014 - 08.2015
- Responsible for approximately 15 client intake a day.
- Identifies patients' chief complaint and assesses the severity of their symptoms and the urgency of seeing a physician
- Assist client for appropriate level of care including scheduling appointments
- Update’s client demographic form
- Obtain information (if transferring from a hospital) any labs, progress notes, medical clearance, etc
- Assess client for previous or current addictions
- Explain the services offered at RSI and determine if it will meet the clients' needs.
Unit Coordinator/Receptionist/Mental Health Technician
Signature Psychiatric Hospital
01.2014 - 08.2015
- Coordinating patient schedules
- Graph vital signs readings.
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
- Facilitated smooth shift transitions by preparing detailed nursing reports and ensuring complete handover of responsibilities.
- Input complete and accurate patient record and identity of physician of record on computer and patient chart to facilitate appropriate routing of patient information to correct physician.
- Assisted in ordering and serving patient meals, transporting patients and performing indirect patient care duties at competent level and according to needs of patient population served.
- Monitored office supply inventory, analyzing usage patterns and requisitioning supplies and equipment as well as maintenance repair services.
- Optimized resource allocation by tracking inventory levels, ordering supplies, and managing equipment maintenance schedules.
Mental Health Technician
RMHF/OSH
10.2008 - 04.2014
- Help implement positive change within the hospital to improve patient care
- Escort patient to labs, meals, hospital visits, and court hearings.
- Teach patient therapy groups such as: goal setting, stress management, and coping skills
- Assist patients with activities of daily living
- Electronically document approximately 30 patient progress notes, lab, and court hearings daily.
- Basic office duties such as: Microsoft Word, faxing, and filing medical records
- Answer telephone approximately 40 times daily professionally and direct call to appropriate department.
Education
High School Diploma -
Osawatomie High School
Osawatomie, KS05.2007
Skills
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Canva
- ZOOM
- Microsoft Outlook
- Opti Signs
- Google Docs
- Google Drive
- Gmail
- Employer Branding
- Organizational Development
- Retention Strategies
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Active Listening
- Creative Thinking
- Adaptability and Flexibility
- Decision-Making
- Goal Setting
- Scheduling
- Network development/Intranet
Certifications Awards
- Leading Edge (Leadership)
- Mental Health First Aid
- Mental Health Technician
- CPR
- MVP Award of Excellence
References
Available upon request
Timeline
Talent Manager
Patrick Lentz Entertainment
04.2022 - Current
Executive Administrative Assistant
Wyandot BHN/PACES
07.2019 - 04.2022
Clinical Data Support Specialist
Wyandot BHN/PACES
05.2017 - 07.2019
Medical Records Specialist
Wyandot BHN
08.2015 - 05.2017
Triage Specialist
Wyandot BHN/RSI
04.2014 - 08.2015
Unit Coordinator/Receptionist/Mental Health Technician
Signature Psychiatric Hospital
01.2014 - 08.2015
Mental Health Technician
RMHF/OSH
10.2008 - 04.2014
High School Diploma -
Osawatomie High School
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