Summary
Overview
Work History
Education
Skills
Assessments
Timeline
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Marcella Gonzalez

Los Angeles,CA

Summary

Experienced and self-motivated go-getter bringing forth a proven track record of working collaboratively with the project management team to achieve goals, ensure compliance and gain revenue. My goal is to grow within this company, utilize my current skill set and gain further experience while enhancing the company's productivity and reputation.

Overview

8
8
years of professional experience

Work History

Administrative Coordinator

SP Facial Plastics
01.2022 - Current
  • Provide high-quality patient care
  • Act as liaison between patient and healthcare personnel
  • Schedule appointments effectively
  • Provide necessary instructions to complete patient intake process
  • Consult with patients regarding recommended surgical procedures and services
  • Educate prospective patients on surgical procedures and services offered
  • Educate patients and their families on care plan
  • Increasing inflow of new patients by booking 65-75 new patients via phone, email and text monthly
  • Manage patient flow on consultation and procedure days
  • Assist with check-in on procedure days inclusive of processing payment (cash, card and financing options) and patient verification
  • Managing scheduling for new and existing patients such as ensuring all necessary follow up appointments are in EMR system
  • Creating social media script for weekly procedures as well as filming content
  • Contributes to team effort by accomplishing related results as needed

Project Manager

Novel Remodeling, Inc.
02.2018 - 07.2021
  • Ensure effective handover of project from sales to production
  • Define new project and build its comprehensive work plan
  • Develop and maintain effective working relationship with clients
  • Managed project budget
  • Facilitate productivity and remove obstacles
  • Control time management
  • Analyze and manage project risk
  • Process financing options
  • Utilize HIS and Monday software
  • Process incoming payments
  • Prepare balance sheets and invoices
  • Perform data entry
  • Process mechanic liens, release of liens, and collections
  • Plan, execute, and close projects.

Administrative Coordinator

Optimal Health
01.2017 - 12.2018
  • Manage inflow of patients through Microsoft Excel and Quickbooks
  • Schedule incoming appointments
  • Performed data entry
  • Maintained required number of incoming patients on daily roster
  • Answered 50 plus calls per day and transferred incoming calls
  • Maintain front office cleanliness.

PES Payroll
01.2016 - 12.2017
  • Employment verification
  • Data entry
  • Answer and transfer incoming calls
  • Assist managers and payroll department with filing, data entry, and research
  • Release and accept payroll packages
  • Log incoming checks
  • Keep file of daily distribution sheets
  • Distribute incoming mail and packages
  • Stamp outgoing mail
  • Update relief receptionists as needed
  • Assist office manager as needed.

Education

Riverside Community College
Riverside, CA
12.2015

Cerritos Community College
Cerritos, CA
12.2013

32nd Street/USC MaST High School
12.2011

Skills

  • Self motivated
  • Project Management
  • Negotiation
  • Patient Flow Management
  • Excellence in customer communications, satisfaction and retention
  • Patient Education
  • Care Planning
  • HIPAA Compliance
  • Relationship Building
  • Organizational Skills

Assessments

  • Customer focus & orientation, Proficient, 10/01/21
  • Scheduling, Proficient, 04/01/23
  • Administrative assistant/receptionist, Proficient, 04/01/23

Timeline

Administrative Coordinator

SP Facial Plastics
01.2022 - Current

Project Manager

Novel Remodeling, Inc.
02.2018 - 07.2021

Administrative Coordinator

Optimal Health
01.2017 - 12.2018

PES Payroll
01.2016 - 12.2017

Riverside Community College

Cerritos Community College

32nd Street/USC MaST High School

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Marcella Gonzalez