Cellina Blackwell

- I currently work as a single point of contact (spoc) for the bankruptcy department

- Communicate with internal and external attorneys

-Pull docket / monitor for dismissals, notice of final cures, discharges

- Run payment changes

-Quote payoffs

- Motion for reliefs

- Making sure the loan in our system stays balanced, payments are posted correctly between debtor and trustee funds, validate loans for NOFC's

- Take calls in regards to bankruptcy

- I have analytical skills by having the ability to break down problems and find solutions. Includes analyzing quantitative and qualitative data such as, Trending ( quarterly data for presentation) and Internal Audit.

-Ability to pay close attention to details. I adjust credit as needed and find mistakes that may have reported or bank side issues.

pay close attention to customer related details to prevent fraud accounts from reporting. Work credit disputes Indirect and Directs weather it comes in via Mail, E-mail, from the Credit bureau, or as a phone call complaint.

-I remove any credit inquiry placed on borrowers credit incidentally due to bank error.

-Credit Risk: I have worked and researched legal cases for our department.

-Back up phone unit: If the customer service phone unit is backed up, I assist with customer service calls as needed.

-Communicate and work alongside escalations rep on any credit related issues that come through as needed.

-I have trained the last six reps hired for credit.

-I work some of the maintenance tasks that come through for bankruptcy - updates/corrections, rebooking, and add suppressions and blocks as needed.

- I provided customer service to any customers calling to make payments, schedule appointment, or get quotes for new systems.

-Ability to stay organized with the paperwork for warranties.

-Called customers to confirm any scheduled appointments to let them know tech was on the way.

- Customer service to patients needing eye care. Fit contacts, placed orders, gave samples out as per dr. orders.

-Ordered glasses, adjusted as needed, and provided any assistance on which fit appropriately.

-Scheduled appointments.

-Fixed an glasses that needed adjustments, screws, or were broken.

-Submitted warranties as needed.

-Communication with insurance companies.

- Customer service to patients needing eye care. Fit Contact, placed orders, and gave out samples. Order glasses, adjuste as needed, and provided any assistance on which fit appropriatly.

-Scheduled appointments for our department.

-Fixed any glasses that needed adjustments, screws or were broken.

-Submitted warranties as needed.

-Allocated insurance on the BOSS system.

-Measured PD and any Seg heights as needed.

-Worked along side doctor as needed.