Cellina Garcia
Mililani Town,HI
Summary
Professional with a strong background in management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. A reliable leader who inspires staff loyalty through strong leadership and communication skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Branch Manager
Hawaiian Financial Federal Credit Union
12.1995 - Current
- Hired as a Credit Union Teller and promoted to Branch Manager with 15+ years of management experience
- Managed multiple branches at once.
- Created work schedules for each branch.
- Managed and supervised a team of employees, ensuring high-performance levels and great customer service.
- Trained and mentored staff on policies, procedures, and compliance.
- Wrote detailed annual performance evaluations for all branch staff.
- Monitored branch and employee performance, taking corrective actions to ensure objectives were met or exceeded.
- Oversaw day-to-day operations of the credit union, including loan processing, member services, and financial transactions.
- Coordinated with senior management on strategic planning and future goals.
- Ensured a positive member experience by maintaining high customer service standards and promptly addressing concerns.
- Built long-term relationships with members.
- Ensured compliance with federal and state regulations (e.g., NCUA guidelines).
- Led internal audits to identify and correct potential compliance or financial issues.
- Worked with IT teams to ensure credit union systems were up-to-date and efficient.
- Presented regular reports to senior leadership.
- Mediated disputes, ensuring fair and timely resolution under company policies.
Education
High School Diploma -
Kaimuki High School
Honolulu, HI05-1993
Skills
- Team Leadership & Supervision
- Time management skills
- Strong team-builder
- Strong interpersonal skills
- Clear verbal/written communication
- Math skills
- Budgeting & Financial Planning
- Decision-Making & Critical Thinking
Certification
Notary Public for the State of Hawaii First Circuit District Court
2001-Current
Timeline
Branch Manager
Hawaiian Financial Federal Credit Union
12.1995 - Current
Notary Public for the State of Hawaii First Circuit District Court
2001-Current
High School Diploma -
Kaimuki High School
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