Cellou Diallo
Valley Stream,NY
Summary
Creative and results-driven professional with a solid background in fashion design and marketing, consistently achieving and exceeding sales targets. Seeking to leverage skills in customer service, team collaboration, and problem-solving in a dynamic retail environment.
Overview
15
15
years of professional experience
Work History
Sales Associate
All Saints
- Consistently achieved and exceeded monthly and quarterly sales targets, demonstrating exceptional sales performance
- Provided superior customer service, offering product knowledge, styling advice, and personalized recommendations to customers
- Actively contributed to visual merchandising efforts, ensuring the store maintained its brand aesthetics and product presentation standards
- Proficiently processed transactions using the point-of-sale (POS) system, handling cash and card payments with precision
- Collaborated closely with the sales team, playing a key role in meeting and surpassing weekly and monthly sales goals
- Assisted in stock replenishment and inventory management, conducting regular stock audits to maintain accurate inventory levels.
Driver
Uber/Lyft
01.2018 - Current
- Provided safe and reliable transportation services to a diverse range of clients throughout New York City and surrounding areas
- Maintained a high rating by consistently delivering excellent customer service and ensuring passenger satisfaction
- Effectively managed time and navigation to ensure timely pickups and drop-offs, optimizing routes for efficiency
- Handled passenger inquiries and complaints with professionalism, ensuring a positive experience
- Kept detailed records of transactions and mileage, ensuring compliance with company policies and regulations.
Sales Associate & Stock Manager
ZARA
08.2015 - 09.2016
- Successfully managed stock roles, ensuring inventory replenishment and maintaining order
- Demonstrated excellent communication with colleagues for efficient customer service
- Responsible for store openings, closings, and overall store appearance
- Consistently met and exceeded daily/weekly store goals
- Established strong customer relationships and addressed customer inquiries and complaints
- Received outstanding evaluations for customer service and achieving store goals
- Built positive relationships with co-workers and managers.
Street Vendor (Family Business)
01.2009 - 09.2016
- Accumulated more than 3 years of experience in customer service
- Trained, motivated, and supervised customer service employees
- Managed daily stand operations, including cash handling, inventory management, and deliveries.
Sales Associate
UNIQLO
09.2013 - 04.2014
- Collaborated with colleagues to exceed store sales goals by $20,000-$30,000, surpassing the expected goal by 12%
- Managed the implementation of an improved inventory system, optimizing storage-to-floor transfer rates by 11%
- Provided register coverage during peak customer traffic, reducing average client waiting times by 7 minutes
- Advised over 200 clients weekly, consistently achieving customer satisfaction scores of 97% or higher
- Increased store customer conversion rate by 20% through fashion trend guidance and personalized assistance.
Education
Bachelor of Arts in Fashion Design -
New York City College of Technology
Brooklyn, NY05.2016
Skills
- Fluent in Fulani (native), Novice in French
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Websites
Leadershipandhonors
Annual Fashion Show (2015): Selected to participate in the largest fashion show in Western New York, held in the Forum at Genesee College, with approximately 1,600 attendees.
Languages
Fulani
Native or Bilingual
French
Limited Working
Timeline
Driver
Uber/Lyft
01.2018 - Current
Sales Associate & Stock Manager
ZARA
08.2015 - 09.2016
Sales Associate
UNIQLO
09.2013 - 04.2014
Street Vendor (Family Business)
01.2009 - 09.2016
Sales Associate
All Saints
Bachelor of Arts in Fashion Design -
New York City College of Technology
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