Celsea "Jordan" White
Glenwood Springs,CO
Summary
With over 8 years of experience in the healthcare industry, I am a passionate and driven leader who strives to create meaningful relationships with clients and patients through various medical management opportunities. I have extensive experience dealing with internal stakeholder's requests such as new product launch workflows and revenue generation, as well as constant communication with external stakeholders in regards to industry changes, upsells, and new partnerships. I have cross-collaborated with marketing, sales, compliance, and operations teams to identify new opportunities, negotiate contracts, launch products to completion, and create more effective ways for healthcare professionals to connect with patients.
Overview
8
8
years of professional experience
Work History
Director of Account Management and Business Development
RC Enterprise
06.2021 - 02.2024
- Direct Supervisor to a team of 4 Account Managers responsible for revenue growth of $5,000,000 to $20,000,000 in the Medical Technology industry
- Served as first point of contact for all new business inquiries to the company
- Responsible for all business development with both existing and new clients, including but not limited to: business negotiations, contract writing, new process development and oversight, onboarding of accounts, billing, accounts receivable, software training, problem resolution
- Primary point of contact with Compliance, Legal, and Customer Service Directors to ensure all standards and goals were met at all times
- Served as a 1 of 6 members of the Executive Management Team for company with direct decision making and reporting responsibility for Account Management and Business Development departments
- Managed, delegated, and monitored up to 80 accounts within my department to ensure customer satisfaction and profit goals were achieved on a weekly basis
- Presented weekly metrics to both company and clients in regards to forecasts, budgeting, aging receivables, and production
- Responsible for training both staff and clients on CRM and EHR systems, and worked with software developers to provide improvements to existing workflows and needs for new products/workflows
- Monitored, predicted, and prepared for industry and legal changes in order to ensure profit goals were still achieved
- Identified new business opportunities from existing accounts
Team Lead
RC Enterprise
03.2021 - 06.2021
- Managed a group of 4 Patient Service Specialists in the daily operations of a call center environment in which patients are live transferred to providers for a variety of telemedicine consultations
- Ensured all compliance and HIPAA regulations were met at all times
- Handled escalated patient concerns appropriately while training staff on customer service skills in a multitude of scenarios
- Communicated directly with providers to assist with both patient and technical needs
- Assisted with an array of special projects including but not limited to: business development, quality control, sales, and compliance.
Referral Management Specialist
Medical University of South Carolina – Department of Orthopedics
09.2020 - 03.2021
- Received over 100 calls per day to assist with a wide range of patient needs including but not limited to: scheduling, medication refills, insurance issues, wound care issues, general questions, and urgent situations
- Led the orthopedic team in call stats including both incoming and outbound calls in order to accomplish all tasks necessary. Maintained quality scores of 97% and above for 5 consecutive months
- Communicated directly with Orthopedic surgeons to ensure efficient use of scheduling blocks
- As a new hire, department head appointed two new employees to train and monitor under my direction during my second month in the department. Duties included trainees observing my workflow, then monitoring their live calls in order to offer assistance and guidance when needed in real time. Both trainees led the team stats in their respective duties
- Received, processed, and approved incoming referrals into the system. Gathered all insurance or workers compensation information as needed and contacted patients to coordinate further care
Administrative Assistant/ Wellness Consultant
Valley View Hospital - Cardiopulmonary Rehabilitation
09.2017 - 09.2019
- Worked alongside Clinical Director to create and maintain new behavioral change programs for the public
- Maintained compliance for 5 separate programs within the Cardiopulmonary Rehab department, while acting as a Wellness Consultant for 3 programs: Cardiac Rehab, Pulmonary Rehab, Risk Factor Modification program
- Responsible for the oversight of all aspects of the department, duties including but not limited to: patient care, exercise prescription, patient registration management, compliance, billing, budget, purchasing and supply orders, and staff meetings
- Served as the department's Safety Officer to maintain compliance with all hospital and Joint Commission policies
Community Wellness Consultant
Valley View Hospital - HealthQuest
09.2017 - 09.2019
- Organized multiple community outreach events, such as health fairs and employee wellness programs
- Performed and educated the public on Pulmonary Function Tests, Body Mass Index, healthy posture techniques, and skinfold calipers
- Obtained blood pressures and vitals on all participants
Administration/ Physical Therapy Aide
Roaring Fork Physical Therapy
04.2016 - 09.2017
- Managed front office with duties including but not limited to: insurance verification, payment processing, and scheduling patients.
• Extensive experience in Athena, Epic, Cedaron Medical Software, and OptimisPT.
• Worked as the sole therapy aide alongside seven Physical Therapists, assisting with all modalities, exercises, and cleanup
Education
Bachelor of Science - Exercise Science
Hofstra University
Hempstead, NY05.2015
Skills
- Customer Satisfaction
- Revenue Generation
- Data-driven decision-making
- Account Management
- Strategic Communications
- Business Development
- Product Management
- Easily Adaptable
- Decision Making
- Process Improvement
- Crisis Communications
- Executive Visibility
- Medical Communications
- Meeting Deadlines
Skills/ Certifications
Basic Conversational Spanish
QuickBooks, Salesforce, Monday.com
Meditech, Athenahealth, Cedaron Medical Software, OptimisPT, EPIC
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Social Media platforms
HIPAA Certification 2016 – Current
Timeline
Director of Account Management and Business Development
RC Enterprise
06.2021 - 02.2024
Team Lead
RC Enterprise
03.2021 - 06.2021
Referral Management Specialist
Medical University of South Carolina – Department of Orthopedics
09.2020 - 03.2021
Administrative Assistant/ Wellness Consultant
Valley View Hospital - Cardiopulmonary Rehabilitation
09.2017 - 09.2019
Community Wellness Consultant
Valley View Hospital - HealthQuest
09.2017 - 09.2019
Administration/ Physical Therapy Aide
Roaring Fork Physical Therapy
04.2016 - 09.2017
Bachelor of Science - Exercise Science
Hofstra University
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