Celshonda Crittenden
Logistics
Fayetteville,GA
Summary
Skilled Customer Service Manager versed in effectively supervising and guiding customer service team members in conflict resolution and efficiency-boosting strategies. Analytical problem-solver with excellent mentoring and team leadership abilities. Adept at assisting associates with maintaining optimal customer satisfaction through skilled support and escalated issue-management. Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
17
17
years of professional experience
Work History
Monitoring and Evaluation Officer
Remote Security Solutions
08.2023 - 02.2024
- Monitor all sites and report any property damage, report escalations to law enforcement and client, challenge individuals not in a company vehicle, conduct patrols and PA announcements, provide accurate feedback to management team in regards to a site with camera issues, accurately writing reports, staying vigilant and detecting and deterring.
Customer Service Coordinator II
Total Quality Logistics (TQL)
08.2021 - 04.2023
- I handle client inquiries and complaints about the company's products and services
- Taking urgent A/R calls, responding to emails from clients, answering questions A/R, Excel spreadsheet, organizing/cleaning up multiple large accounts, unapplied cash/short pays, past due payment, checking on order processing, resolving complaints or disputes.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Maintained and managed customer files and databases.
- Negotiated with 8 vendors to achieve optimal pricing, saving over $700,000.
Sales Manager
Camp Creek World of Beverage
12.2019 - 04.2021
- Liquor store Sales Floor Manager, overseeing the daily operations, ordering merchandise, managing inventory levels, performing audits of liquor, restock inventory, trained in Wine, customer service.
Restaurant Manager/Kitchen Manager
Burger King
04.2015 - 04.2017
- Ensure the kitchen department runs smoothly and complies with safety regulations
- Duties include ordering food, preparing menus, monitoring staff, open/close restaurant.
Compliance Supervisor
Aramark
07.2014 - 10.2015
- Front of the house looks good, all employees follow company policy, work alongside concession supervisor, brand message is correct and signage.
Account Manager
Professional Tax Network
12.2010 - 07.2014
- Setup clients with tax software, manage 20+ accounts, tech support, continuous interaction with new product teams, problem-solving groups, vendors as well as sales personnel on new products and follow-up for customer satisfaction results.
Manager
Gezzo's Surf & Grille
04.2007 - 01.2010
- Involved on a daily basis in problem-solving process improvement and quality control
- Implemented continuous process, a new concept in the restaurant; completed education and projects in order to train employees on how to improve the line flow and customer service
- Inventory, Payroll.
Education
High school diploma -
Penn Foster High School
12.2023
Skills
- Accounts Receivable
- QuickBooks
- Accounts Payable
- Office Management
- Account Reconciliation
- Payroll
- Communication skills
- Customer service
- Training & development
- Clerical experience (6 years)
- Typing
- Leadership
- Accounts payable
- Accounts receivable
- Office management
- Childcare
- Filing
- Accounting software
- Front desk
- Microsoft Office
- Microsoft Outlook
- Data entry
- Organizational skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 20 staff members.
- Achieved great results by completing allocation of unapplied cash with accuracy and efficiency.
- Documented and resolved AP issues which led to funds placed and applied as need, receiving brokers commission.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Timeline
Monitoring and Evaluation Officer
Remote Security Solutions
08.2023 - 02.2024
Customer Service Coordinator II
Total Quality Logistics (TQL)
08.2021 - 04.2023
Sales Manager
Camp Creek World of Beverage
12.2019 - 04.2021
Restaurant Manager/Kitchen Manager
Burger King
04.2015 - 04.2017
Compliance Supervisor
Aramark
07.2014 - 10.2015
Account Manager
Professional Tax Network
12.2010 - 07.2014
Manager
Gezzo's Surf & Grille
04.2007 - 01.2010
High school diploma -
Penn Foster High School
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