Summary
Overview
Work History
Education
Skills
Timeline
Generic

Celso Gonzales

Wichita Falls,TX

Summary

Experienced professional at Wichita County Sheriffs Office, specializing in crisis intervention and conflict resolution. Demonstrated success in improving facility safety through proactive communication and detailed inspections, resulting in fewer violent incidents. Dedicated to building positive relationships and ensuring a secure environment for all. Capable of leading teams and making tough decisions, with strong investigation and health support skills.

Overview

11
11
years of professional experience

Work History

Detention Officer

Wichita County Sheriffs Office
12.2015 - 04.2025
  • Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
  • Responded promptly to emergency situations and provided medical aid.
  • Processed inmates by taking photographs and fingerprints.
  • Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
  • Contributed to the efficient processing of new detainees by conducting intake procedures such as fingerprinting, photographing, and inventorying personal belongings.
  • Conducted physical searches of prisoners and premises in search of weapons and contraband.
  • Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
  • Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
  • Participated in ongoing training sessions to stay current on best practices in detention management and security protocols.
  • Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
  • Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
  • Created and maintained positive relationships with inmates to build rapport and trust.
  • Promoted a culture of respect within the detention center by modeling professionalism at all times and treating inmates with dignity.
  • Enhanced inmate security by conducting regular cell checks and monitoring daily activities.
  • Collaborated with fellow officers to maintain order and resolve conflicts among detainees efficiently.
  • Regularly conducted security and sanitation checks.
  • Collaborated with medical staff to address inmate health concerns, coordinating care plans and monitoring progress as needed.
  • Processed visitors and attorneys arriving to see prisoners.
  • Implemented crisis intervention strategies when needed, demonstrating empathy toward inmates during difficult situations without compromising authority or control over the situation.
  • Facilitated positive relationships between staff members through open communication channels, fostering a cohesive team environment.
  • Provided counseling and guidance to inmates to boost wellbeing.
  • Participated in regular audits and inspections of facility operations, demonstrating a commitment to maintaining high standards of safety, security, and efficiency within the detention center.
  • Reduced response times to incidents, establishing clear protocols and regular drills.
  • Assisted in development of operational policies to enhance facility security and efficiency.
  • Fostered safer environment, conducting regular safety drills and emergency response exercises.
  • Improved team coordination by leading training sessions on crisis management techniques.
  • Maintained order during high-stress situations, utilizing conflict resolution skills to de-escalate potential threats.
  • Promoted culture of respect and dignity, enforcing anti-discrimination policies among inmates and staff.
  • Increased staff morale and cohesion by organizing team-building activities.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Assisted in intake and release of inmates.
  • Conducted security checks of inmates and living areas.
  • Prepared reports to document incidents and violations.
  • Investigated and responded to incidents of inmate misconduct.
  • Received and inspected mail, property, and funds from visitors on behalf of designated inmates.
  • Responded to inquiries from inmates and other members of public.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Coordinated with other law enforcement personnel to exchange information.
  • Maintain scheduling for other detention staff.
  • Coordinate scheduling, task, assignments, preparation, detailed information on special teams during high risk and sensitive time deployment.
  • Evaluate other employees through evaluation reviews to maximize employees performance.

Cashier

7-eleven
06.2015 - 12.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Enhanced shopping experience, provided product information and location assistance.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Cashier

7-eleven
01.2015 - 06.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Enhanced shopping experience, provided product information and location assistance.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Used POS system to enter orders, process payments and issue receipts.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.

Assistant Manager

Payless Shoe Source
06.2014 - 05.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Enhanced team productivity by streamlining operational processes.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Education

Calhoun High School
Port Lavaca, TX
05.2009

Skills

  • Patience and tolerance
  • Emergency response
  • Physical restraint
  • Behavioral observation
  • Body and cell searches
  • De-escalation techniques
  • Key control
  • Security procedures
  • Restraint techniques
  • Inmate supervision
  • Report preparation
  • Headcounts
  • Inmate monitoring
  • Surveillance
  • Mental alertness
  • Crisis intervention
  • Crisis management
  • Medical emergencies
  • Inmate rights
  • Security and sanitation checks
  • Gate control
  • Facility monitoring
  • Inmate control
  • First aid administration
  • Perimeter guarding
  • Prisoner escort
  • Defensive techniques
  • Inmate observation
  • Disturbance management
  • Firearm safety
  • First aid certification
  • Safety and security
  • Trained in defensive tactics
  • Equipment operation
  • Crisis intervention training
  • Incident reporting
  • Safety and security enforcement
  • Conflict resolution skills
  • CCTV monitoring
  • Correctional facility procedures
  • Conflict resolution
  • Public safety
  • Disciplinary actions
  • Activity supervision
  • Observation
  • Occupational hazard mitigation
  • Behavior modification
  • Evidence preservation
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Effective communication
  • Active listening
  • Adaptability and flexibility
  • Decision-making
  • Mental health awareness
  • Detail-oriented
  • Relationship building
  • Team coordination
  • Incident investigation
  • Self-defense techniques
  • Documentation skills
  • Team building
  • Task prioritization
  • Self motivation
  • Supervisory skills
  • Interpersonal skills

Work Type

Full TimeContract Work

Work Location

On-SiteRemote

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefitsPaid time offPaid sick leaveWork from home option

Timeline

Detention Officer

Wichita County Sheriffs Office
12.2015 - 04.2025

Cashier

7-eleven
06.2015 - 12.2015

Cashier

7-eleven
01.2015 - 06.2015

Assistant Manager

Payless Shoe Source
06.2014 - 05.2015

Calhoun High School

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