Celso Nogales
Katy
Summary
Experienced in developing comprehensive territory action plans to drive business objectives. Skilled at making independent decisions in the field that positively impact overall business goals. Strong willingness to deliver engaging presentations to diverse audiences, including dealership personnel, customers, and community leaders. Consistently demonstrates the ability to work autonomously and achieve company targets. Dedication to providing exceptional customer service evident through a hardworking nature and genuine desire to assist customers with their needs. A service-oriented individual who prioritizes excellent communication and listening skills in all interactions. Enthusiastic about leveraging my skill set in customer service and sales to contribute to the success of your company. Additionally, possesses etiquette and professionalism in handling customer inquiries in a call center environment, both outbound and inbound calls.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bilingual Insurance Agent
TTEC
01.2021 - Current
- Handled customer calls for sales-related queries and ensured smooth transfer to appropriate departments.
- Successfully built and sustained positive client/customer interactions.
- Tailored proposal content based on specific client needs.
- Guarantee customer comfort with clear and relevant details.
- Tailored product demonstrations to align with member needs.
- Guaranteed member satisfaction through active listening and understanding their requirements.
- Enhanced client interaction through personalized Insurance plan recommendations.
- Leveraged resources to effectively apply qualifying life events to prospects with adherence to state and federal guidelines.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
Field recall specialist-Contract
Market Source INC
10.2018 - 01.2021
- Conduct field canvassing at identified addresses with dealerships and independently to facilitate repairs or close cases with required documentation
- Create action plans for Honda/Acura/Chrysler/Dodge dealerships to increase recall completion rates
- Utilize Honda Salesforce.com dashboard to review airbag case closures
- Complete, upload, and record all information to specific requirements in Salesforce.com
- Identify, contact, and present at community outreach and canvassing events to increase awareness of the recall and affected vehicles if needed
- Partner with dealerships and participate in outreach activities if needed
- Communicate and resolve dealership/customer issues, apply for "goodwill" decisions to close additional cases
- Continuously monitor and report on the effectiveness of community outreach plans; adjust as necessary
- Serve as the liaison between the customer and Honda's Customer and Campaign Support Center
- Identify and refer customers who require additional follow-up
- Assisted in educating incoming field recall specialists during hands-on sessions.
- Followed all company policies and procedures to deliver quality work.
Sales Consultant
CarMax
01.2016 - 10.2018
- Assured clients walk out with their preferred and most suitable automobile they've always wanted
- Guided clients in the process of their journey with the company and built long lasting relationship to assure customers satisfaction
- Handled inbound and outbound calls in the corporate call center; assisted clients that were interested in automobiles clarifying all inquiries and closing business sales
- Mentored fresh employees, boosting sales and customer contentment.
Sales Consultant
AT&T
10.2017 - 09.2018
- Developed and obtained customer experience and sales objectives for the store
- Sale products and services offered by the company
- Handled customer service inquiries
- Provided efficient and courteous customer service
- Assisted in all offering of products and services
- Completed customers contracts and warranties
- Accepted customers payments and completed orders
- Maintained a strong knowledge of all products accessories and service features
- Part-Time
Consultant
T-Mobile
01.2015 - 11.2015
- Enhanced client experience by selecting best-value options.
- Administered small business accounts with customized suggestions.
- Ensured outstanding client satisfaction.
- Addressed various inquiries efficiently.
- Processed contractual documents and warranty claims.
- Enhanced client satisfaction by delivering tailored solutions to meet their needs.
- Enhanced communication among team members to foster collaborative and supportive work environment.
Education
High School Diploma - GED
Colegio Andino
Cali, Colombia 10.2013
Skills
- MS Office; (Outlook, Excel, Word, and PowerPoint)
- Excellent presentation skills, Communication skills; (Interpersonal, Verbal, Written)
- Understanding of marketing channels, Internet, and social media research
- Excellent understanding of salesforce
Certification
- Property & Casualty license, (TX)
- Life & Health license, (TX)
- All-lines Adjuster License. (TX)
- Data analytics certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bilingual Insurance Agent
TTEC
01.2021 - Current
Field recall specialist-Contract
Market Source INC
10.2018 - 01.2021
Sales Consultant
AT&T
10.2017 - 09.2018
Sales Consultant
CarMax
01.2016 - 10.2018
Consultant
T-Mobile
01.2015 - 11.2015
High School Diploma - GED
Colegio Andino
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