Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Celso Reyna

McAllen

Summary

Excellent and dedicated customer service professional with superior work ethic and expertise in working to resolve customers problems, while maintaining professional relationships with colleagues. Driven and very responsible, and easily adjust to new programs and tasks. Recognized consistently for how easily I learn and adjust to complete tasks and new campaigns.

Overview

6
6
years of professional experience

Work History

Customer Service Agent

Task Us LLC
02.2022 - Current
  • Transferred clients to correct Tiers via email or phone transfer.
  • Helped locked down compromised accounts to maintain security of P.P.I
  • Trained in content moderation and travel arrangement
  • Assisted client's in resolving financial issues they ran into using the system, aswell as detecting unauthorized activity.
  • Answered all calls quickly and efficiently to maintain low hold times for clients.
  • Assisted in keeping track of bulk orders in sales.
  • Assisted on site with building structures needed for agents.
  • Helped large amount of customers every day with positive attitude and focused on keeping the client happy.
  • Achieved high satisfaction rating through all my calls.
  • Entered client interaction details into system to track requests, document problems and all the solutions offered.
  • Planned out travel itineraries for multiple companies, accurately and efficiently.
  • Met performance metrics consistently every month.
  • Arranged all travel accommodations for groups and singles traveling, domestically and internationally.
  • Managed high-pressure situations professionally, remaining calm and focused while resolving customer complaints.

Customer Service Agent

Senture LLC
02.2021 - 02.2022
  • Adapted to new applications and maintained knowledge of current technologies.
  • Enhanced productivity by staying on top of call scripts and keeping control over direction of conversations.
  • Achieved high satisfaction rating on calls.
  • Resolved customer issues by researching and finding answers, or escalating unresolved problems to upper management, Tier 2.
  • Communicated professionally with colleagues and clients.
  • Took back to back calls, inbound and outbound.
  • Assisted in high intense situations while remaining professional and calm to find best resolution.

Sandwich Artist/ Shift Leader

SUBWAY®Restaurants
06.2020 - 02.2021
  • Maintained clean and organized areas to avoid violations or unnecessary work delays due to any hazards.
  • Efficiently prepared sandwiches and other menu items for guests.
  • Performed shift change tasks each day to keep store efficient and neat
  • Assisted guests, including offering personable greetings and taking orders.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Communicated menu information to customers in detail.
  • Net sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
  • Interpreted over 150+ Food order slips per shift to prepare food according to customer orders.
  • Trained team members to prepare sandwiches and other items according to instructions
  • Reduced customer wait times by quickly and efficiently operating customer window and sales register

Casual Team Member

Whataburger
09.2018 - 09.2019
  • Greeted customers promptly and took orders to keep wait times low.
  • Examined trays to check for required items and complete orders.
  • Moved and stocked food products.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Worked 5 different stations each month to provide more coverage around store and meet production goals
  • Instructed junior team members on protocols and procedures of each station to maximize contribution
  • Learned all required tasks quickly
  • Manager multiline phone system with over 50 incoming calls each day, directing individuals to their desired personnel.
  • Took on additional job duties during unexpected back log

Education

Jimmy Carter Early College High School
La Joya, TX
02.2020

Skills

  • Good telephone etiquete
  • POS system use
  • Food prep and safety
  • Equipment operation
  • Menu memorization
  • Cash handling
  • Stocking and replenishing
  • Effective multitasking
  • Dependable
  • Hard working
  • Easily adjusted
  • Complaint resolution
  • Documentation and reporting
  • Empathetic and genuine
  • Fast learning
  • Travel Arrangments
  • Fare calculations
  • International and domestic travel
  • Frame and component building
  • Quality control

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Agent

Task Us LLC
02.2022 - Current

Customer Service Agent

Senture LLC
02.2021 - 02.2022

Sandwich Artist/ Shift Leader

SUBWAY®Restaurants
06.2020 - 02.2021

Casual Team Member

Whataburger
09.2018 - 09.2019

Jimmy Carter Early College High School

Similar Profiles

CREATE PROFILE
Celso Reyna