Celso Alejandro Lozano
Houston,US
Summary
Dedicated and loyal worker with 15 years of Service Consultant experience and over 20 in the automotive industry. Knowledgeable in building customer relationships and solving diverse problems while maintaining a completely satisfied costumer. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Project Coordinator / Safety Controller
Curry Excavation and Site Work
08.2019 - Current
- Lead safety initiatives on-site, reducing accidents and promoting a safe working environment for all team members.
- Optimize resource allocation by carefully monitoring project progress and adjusting schedules as needed.
- Improve communication between departments by establishing clear lines of communication and regular progress updates, enhancing overall project efficiency resulting in successful project delivery.
- Maintain strong relationships with vendors and coordinated with them to ensure materials met required specifications, maintaining high-quality standards throughout projects while adhering to budget constraints and timelines.
- Evaluate effectiveness of current safety protocols by conducting regular site inspections and identifying potential hazards making necessary adjustments as needed to enhance workplace safety standards.
- Operate wheel loader to load materials into semi-trucks and to various locations to meet job schedule demands.
- Manage multiple projects concurrently, ensuring on-time delivery and maintaining high-quality standards.
- Improve client satisfaction with timely updates and transparent communication throughout the project lifecycle.
HVAC Superintendent
Mkazza Air Conditioning
02.2018 - 07.2019
- Managed up to twelve subdivision with more than 3 employees per subdivision.
- Organized daily work schedule to optimized project timelines.
- Kept accurate records of time and materials used for each job to compile into service reports.
- Filled out detailed work orders for each job completed.
- Maintained client relationships, addressing concerns promptly and offering expert advice on system maintenance.
- Expedited project completion times, effectively managing schedules and delegating task to team members.
Service Consultant
Robbins Chevrolet
03.2003 - 02.2018
- Greeted and registered customers requiring service and directed automobiles to service garage.
- Implemented effective upselling techniques, by performing a multi-point inspection on all vehicles resulting in increased revenue generation from additional service offered.
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Ensured accurate billing information by diligently tracking completed work orders and necessary parts or materials used in each job. To ensure that the client received an accurate invoice specially when it came to managing their extended warranty.
- Verified warranty plans and coverage and uncovered hidden warranties. Subsequently Managed warranty claims efficiently, liaising between customers, technicians, and manufacturers and extended warranty companies for smooth resolutions.
- Handled on average 30 service department phone calls and responded promptly to questions and messages daily.
- Resolved client concerns promptly, demonstrating commitment to customer satisfaction and preserving brand reputation by providing excellent customer service. Resulting in consistently receiving positive feedback from clients on surveys and online reviews that resulted in Completely Satisfied scores all around.
- Improved customer satisfaction by providing accurate repair estimates and timely completion of work resulting in having a portfolio of repeat clientele.
- Coordinated vehicle pick-up or delivery arrangements for customers when necessary, ensuring seamless transition from start to finish of service experience.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Service Department Dispatcher
Robbins Chevrolet
02.2002 - 03.2003
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs. Simultaneously managing to distribute repair orders equally and fairly throughout the technicians.
- Maintained strong relationships with technicians, promoting open communication lines for updates on job status and completion times.
- Reduced downtime between jobs by efficiently assigning technicians to new tasks as soon as they became available.
- Consistently met or exceeded department goals related to response time targets and overall efficiency metrics.
- Answered on average 15-20 phone calls and responded to customer emails daily.
- Completed weekly payroll for 17 employees.
- Maintained confidentiality of sensitive employee information by adhering to strict data protection policies and procedures.
- Resolved payroll discrepancies quickly and successfully.
Education
High School Diploma -
Humble High School
Humble, TX05.2001
Skills
- Customer service
- Automotive Industry
- Retail sales
- MS Office
- Bilingual (English/Spanish)
- Quality Control
- Organizational Skills
- Service Writing Skills
- Materials and Labor Costing
- Schedule Preparation
- Leadership
- Reynolds & Reynolds
- UCS
- ADP
Certification
- Reynalds & Reynalds
- UCS
- ADP
- OSHA10 Certified
- CPR Certified
Timeline
Project Coordinator / Safety Controller
Curry Excavation and Site Work
08.2019 - Current
HVAC Superintendent
Mkazza Air Conditioning
02.2018 - 07.2019
Service Consultant
Robbins Chevrolet
03.2003 - 02.2018
Service Department Dispatcher
Robbins Chevrolet
02.2002 - 03.2003
High School Diploma -
Humble High School
- Reynalds & Reynalds
- UCS
- ADP
- OSHA10 Certified
- CPR Certified
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