Celso Lourenço Neves
EUC Architect
Plymouth,Minessota
Summary
OBJECTIVE: EUC Architect
Overview
15
15
years of professional experience
6
6
years of post-secondary education
13
13
Certifications
3
3
Languages
Work History
EUC Architect
Natura
Sao Paulo, Sao Paulo
06.2020 - Current
- Responsável pela arquitetura de ambientes Microsoft.
- Liderença técnica dos times de O365 e Modern Workplace.
- Liderança técnica em novas implementações.
- Definição de tecnologia para suprir novas necessidades do negócio.
- Responsável pelo desenho e arquitetura da solução técnica para.
- Merge entre Natura e demais empresas do grupo (Avon, AESOP e The Body Shop) permitindo que os usuários das empresas do grupo compartilhem a mesma estrutura de colaboração e demais serviços de TI.
- Entendimento e adequação das soluções existentes ao cenário proposto de consolidação e unificação dos serviços de TI.
- Responsavel pelo roadmap de tecnologias Microsotf e implementações/atualizações.
IT Manager
GrandVison
Sao Paulo, Sao Paulo
08.2017 - 12.2019
- Reporting directly to CIO Latam and CFO Brazil, I was responsible for rebuilding the IT area, relationship with 20 franchisees and suppliers seeking continuous improvement in IT services.
- Responsible for the administration of Infrastructure, Service Desk, Field Services, Systems and BI teams (20 people).
- Change in the way the IT team acts, with more interaction between the teams, reducing the number of calls by 25% and increasing the store satisfaction level to 94%.
- Implementation of new cubes in BI, enabling more assertive margin and cost analysis in campaign creation.
- Implementation of new payment methods.
- Implementation of shopping portal BtoB Franchises.
- E-commerce implementation generating a new source of revenue and enabling the development of Omnichannel.
- Responsible for budget management and control, procurement and management of IT related supplier contracts.
- Restructuring server architecture and virtualization by reducing the licensing cost for the server environment by 30%.
- OS and Office standardization reducing workplace licensing cost by 40%.
IT coordinator
HomeDoctor
09.2015 - 08.2017
- Responsible for the management of infrastructure, systems and service teams N1 and N2 (6 cities, directly 11 people, indirectly 23).
- Responsible for managing and controlling budget and IT related purchases.
- Responsible for reviewing IT standards and procedures, as well as security and access policies.
- Process adequacy according to ITIL methodology, bringing organization and agility in delivery.
- Management of external teams and suppliers throughout Brazil.
- Responsible for Office 365 and SharePoint implementation and administration.
Infrastructure Coordinator
FBS Construtora
São Paulo, Sao Paulo
09.2014 - 09.2015
- Responsible for all infrastructure and management of Windows environment (Windows Server 2008R2, 2012, Exchange, Lync, Office 365 and Cloud).
- Responsible for Network and Telecom team.
- Management of outsourced services (VMWare, Storages and other services).
- Project management focused on infrastructure and budget control.
- Responsible for planning and performing Windows 2008 Server with Exchange 2007 domain migration to Windows Server 2012 and Exchange 2013 / Office 365.
- Implementation of a call tool, as well as the whole process of answering and following calls ensuring the delivery of the agreed SLA.
- Design and implementation of new server architecture in ERP and Database environment.
Infrastructure and Technical Support Coordinator
Tecnisa SA
01.2012 - 08.2014
- Responsible for Active Directory (AD) administration, System Center (SCCM), File Server (Implementation and access control), Hyper-V (Cluster Administration and virtual machines),
- Responsible for Datacenter physical change.
- Office 365 and Windows Azure Migration, Administration, and Support
- Responsible for the Help Desk and Field Services outsourcing project, having reviewed the end-user service processes, from opening to closing according to Itil best practices. Obtaining, as a result: shorter call resolution time, greater assertiveness in solving reported problems and higher end-user satisfaction;
- Performed the review of the IT equipment purchasing process, bringing 16% reduction in equipment costs;
- Responsible for the implementation and administration of SCCM 2012;
- Negotiation with Microsoft partner, aiming to reduce license costs and improve contract for 3rd level support.
- Idealization and realization of the cluster project of SQL Server (AlwaysOn), having unified all databases in the same database service, with their dedicated instances. As a result, it was possible to generate 99.5% redundancy for the database service and a reduction of USD 400 thousand in licenses;
- Technical leadership in infrastructure projects.
Workplace and Desktop Engineer
Hewlett Packard
Sao Paulo, Sao Paulo
09.2009 - 01.2012
- Technical leadership in project implementations such as Active Directory modifications, policies and distributions;
- Coordination of scheduled or emergency infrastructure intervention activities relevant to mission critical environments;
- Responsible for Active Directory administration, distribution and control of Microsoft security patches on Promon client (1200 machines and 6 DCs);
- Responsible for Active Directory administration, distribution and control of Microsoft security patches in Braskem client (8600 machines and 14 DCs);
- Responsible for making and updating the global build of Braskem client.
- Responsible for build development (standard Windows installation) in Promon client, using MDT technology;
- Standardization and version control of software used in the computer park at Promom and Braskem clients.
Senior Support Analyst
EDS (Cargill Thirdparty)
Sao Paulo, São Paulo
01.2006 - 01.2009
- Third level support for users, supporting infrastructure and network teams
- Devised solutions to operations issues related to internal systems and, working closely via phone, email and live chat.
Education
Bachelor of Science - Computer Systems Analysis
UNIBAN
Sao Paulo 01.2005 - 12.2010
Skills
Infrastructure Design
Bidding procedures
Technical Architecture Design
Project Management
Negotiation
Budgeting
Schedule optimization
Coaching and mentoring
Operations management
Contract Management
Key Performance Indicators
Certification
COURSES
Timeline
EUC Architect
Natura
06.2020 - Current
IT Manager
GrandVison
08.2017 - 12.2019
IT coordinator
HomeDoctor
09.2015 - 08.2017
Infrastructure Coordinator
FBS Construtora
09.2014 - 09.2015
Infrastructure and Technical Support Coordinator
Tecnisa SA
01.2012 - 08.2014
Workplace and Desktop Engineer
Hewlett Packard
09.2009 - 01.2012
Senior Support Analyst
EDS (Cargill Thirdparty)
01.2006 - 01.2009
Bachelor of Science - Computer Systems Analysis
UNIBAN
01.2005 - 12.2010