Celten Carmouche
Paramount,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Pulper Operator
Pabco Paper
Vernon, CA
09.2021 - 06.2024
- Supported waste reduction initiatives by effectively recycling paper stock throughout the pulping process.
- Collaborated with engineers and maintenance staff on equipment upgrades or modifications, ensuring seamless integration into existing production processes.
- Conducted thorough inspections of machinery components, identifying potential issues before they escalated into costly repairs or downtime.
- Maximized output quality with rigorous testing of pulp samples during various stages of the production process.
- Collaborated with team members to identify areas for process improvement, leading to increased overall productivity.
- Reduced equipment downtime by performing regular maintenance checks and troubleshooting issues promptly.
- Played an integral role in achieving company sustainability goals by consistently monitoring waste output and identifying opportunities for reduction throughout the pulping process.
Customer Service Gate Agent Lead
United Airlines
Detroit, MI
09.2018 - 07.2021
- Assist passengers and checked flight tickets.
- Board and deplaned airplane of commercial airline passengers.
- Examines passenger tickets to ensure that passengers have correct flight and seat assignment.
- Direct passengers to correct boarding area, understood passenger manifest, seating chart, and flight schedules.
- Directs passengers to air-terminal facilities.
- Help the disabled, elderly, children, and others to on the plane and to their seat.
- Depart and closed flight early or ontime.
- Qualified on meeting, opening and closing different aircrafts doors (EMB 170 & 175, CRJ 200,550,700, Airbus 319 & 320, Boeing 737-700,800,900).
- Knowledgeable of Excel.
- Train working with Areo software for flight control.
- Ticket counter experienced.
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
Production Operater/Machine Tender
Ford Motor Company
Rawsonville, MI
10.2016 - 07.2021
- Worked on any assigned schedule, changed shifts periodically.
- Perform manual labor, standing and walking much of the time.
- Used hands, power tools, and scanners to install parts on vehicles and vehicle components also locating and obtaining parts for customer orders.
- Maneuver into, around, and about vehicles and components on an assembly line.
- Inspect parts or work performed by checking for defects or quality issues.
- Distinguishing various parts/components by identification number and code.
- Work in a team environment, help co-workers, maintain and promote a safe work environment.
- Supplied and stock product to line.
- Improved machine efficiency by conducting regular maintenance and troubleshooting tasks.
- Worked closely with supervisors to address any concerns or issues related to machine operation or performance promptly.
Breakfast Bar Attendant
Holiday Inn Express and Suites
Ann Arbor, MI
12.2017 - 06.2018
- Clean and sanitized tables and chairs
- Cook and served food to guest buffet bar style
- Ensure quest are taken care of during breakfast hours
- Interact with guests, encouraged feedback
- Prep, clean, cook, wash, replenish and replace items as necessary.
Production Operator
Plastic Omnium
New Boston, MI
03.2016 - 10.2016
- Work within the operator classification on all production lines and stations for job rotation
- Removed flash from blow molded tanks, inspect visually for defects, weighed tanks, and placed tank into post-mold cooling fixtures
- Perform quality inspections and record data
- Operate computer systems to identify tank production data
- Responsible to ensure customer requirements are met.
Production Operator
Constellium Automotive
Van Buren, MI
08.2015 - 01.2016
- Load raw aluminum material into machine for start of production
- Troubleshoot any faults that may appear on HMI screen
- Inspect final product of any loose shavings or defects
- Record and logged tagged racks of product for customer
- Maintained housekeeping around and inside machinery
- Met target goal at the end of shift.
Production Worker
Faurecia Automotive
Saline, MI
02.2015 - 07.2015
- Sort through boxed automotive vehicle parts for defects
- Supplied inventory to main line operators
- Marked defect parts and record the quantity
- Report to Team Leader at end of shift of defects
- Worked alongside line operators to catch any defects.
Guest Service Representative, Audio Visual Technician
Aquarium of the Pacific
Long Beach, CA
04.2011 - 05.2014
- Checking guests in and out the facility
- Handling guest complaints and concerns in an efficient and timely manner
- Overseeing VIP guests check ins
- Coordinating and multi-tasking job duties in a busy environment
- Being cross-trained in all functions of manning the main doors, exit, theater department and additional exhibits where guest services reps are needed
- Processing new and renewing guests' membership passes
- Cash handling dealing with ticket sells
- Providing excellent customer service
- Greeting guests as they enter and exit the facility
- Providing information regarding the facility, town attractions, activities etc
- Created signage requested from different departments
- Provided design ideas for event signage
- Took care of printing and mounting signs on media boards, plexiglas, wall and windows.
Telemarketer
Maritz Research
Long Beach, CA
09.2010 - 02.2011
- Identifies prospects by reading telephone and zip code directories and other prepared listings
- Calls prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies
- Influences customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations
- Completes orders by recording names, addresses, and purchases; referring orders for filling
- Keeps equipment operational by following manufacturer's instructions and established procedures
- Secures information by completing data base backups
- Maintains safe and clean working environment by complying with procedures, rules, and regulations
- Maintains operations by following policies and procedures; reporting needed changes.
Tutor/Mentor
Charles Drew University
Compton, CA
07.2008 - 06.2010
- Help students enhance their mastery of concepts and academic skills in specific subject areas
- Coach tutees in study skills, note taking, organization and time management
- Be a source of encouragement and support
- Comply with the Charles Drew University Saturday Science and Math Program Code of Conduct
- Exhibit professional behavior at all times
- Maintain accurate records of tutoring sessions for payroll and program requirements.
Education
Bachelor of Arts - Graphic Design and Visual Communication
Platt College
Alhambra, CA11.2011
Skills
- Safety Procedures
- Teamwork and Collaboration
- Efficiency optimization
- Technical knowledge
- Problem-Solving
- Flight Scheduling Knowledge
- Passenger Assistance
- Airport safety regulations
- Machine Operation
- Production Monitoring
- Precision measurement
- Technical understanding
Timeline
Pulper Operator
Pabco Paper
09.2021 - 06.2024
Customer Service Gate Agent Lead
United Airlines
09.2018 - 07.2021
Breakfast Bar Attendant
Holiday Inn Express and Suites
12.2017 - 06.2018
Production Operater/Machine Tender
Ford Motor Company
10.2016 - 07.2021
Production Operator
Plastic Omnium
03.2016 - 10.2016
Production Operator
Constellium Automotive
08.2015 - 01.2016
Production Worker
Faurecia Automotive
02.2015 - 07.2015
Guest Service Representative, Audio Visual Technician
Aquarium of the Pacific
04.2011 - 05.2014
Telemarketer
Maritz Research
09.2010 - 02.2011
Tutor/Mentor
Charles Drew University
07.2008 - 06.2010
Bachelor of Arts - Graphic Design and Visual Communication
Platt College