Salesforce
Cely Villa
Houston,TX
Summary
Well-qualified HR Professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
HR Specialist
Ashford communities
01.2023 - Current
- Developed and implemented new employee onboarding process.
- Provided guidance to managers on disciplinary action and performance management.
- Reviewed job descriptions, identified necessary changes and updated accordingly.
- Analyzed workforce data to develop strategies that address recruitment needs.
- Managed applicant tracking system to ensure accurate records of applicants and employees are maintained.
- Maintained confidential personnel files in accordance with applicable laws and regulations.
- Assisted in developing policies and procedures for the Human Resources Department.
- Developed compensation plans including salary surveys, job evaluations, bonus plans.
- Drafted offer letters and employment contracts according to company guidelines.
- Conducted investigations into workplace complaints or grievances raised by employees.
- Coordinated benefits administration activities such as enrollments, changes, terminations and transfers.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Conducted background checks and orientation, coordinating new employee onboarding process.
- Maintained human resources records by processing applications and resumes.
- Established and maintained trusted relationships around organization to optimize business and employee experience.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Developed and documented HR procedures to refine processes and drive compliance with policies.
- Analyzed job descriptions and determined recruitment plan, timeline and advertising efforts to fill positions.
- Partnered with senior HR team to communicate company standards and policies.
- Assisted with recruitment initiatives by interviewing and talent sourcing.
- Identified opportunities to improve HR programs and proposed solutions to increase efficiencies.
- Developed recruitment updates to review trends, competitive intelligence and talent demographics.
- Developed and implemented onboarding and orientation programs for new employees.
- Worked alongside global business leader to deploy new training strategies.
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
- Developed and coordinated employee training programs to improve productivity and performance.
- Advocated for staff members, helping to identify and resolve conflicts.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Collaborated with managers to identify and address employee relations issues.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Coordinated employee training programs to boost skills development and improve overall performance.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Identified issues, analyzed information and provided solutions to problems.
HR Coordinator
Vroom
03.2021 - 12.2022
- Assisted with the recruitment process by posting job openings, scheduling interviews, and verifying candidate qualifications.
- Developed and administered internal surveys to evaluate employee satisfaction.
- Evaluated timecards for accuracy on regular and overtime hours.
- Conducted new employee onboarding and provided ongoing orientation training.
- Reduced time-to-hire by optimizing interview scheduling processes, leading to faster decision making.
- Conducted exit interviews to gather valuable insights into areas for improvement within the organization.
- Maintained human resources information system and kept employee files up to date and accurate.
- Coordinated employee recognition programs, boosting morale and increasing overall satisfaction levels within the company.
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Developed and implemented effective recruitment and onboarding strategies for new hires.
- Developed training materials to educate managers on effective interviewing techniques, resulting in better hiring decisions.
- Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
- Conducted employee onboarding activities including orientation, benefits enrollment, and new hire paperwork.
- Maintained employee records in compliance with applicable laws and regulations.
- Resolved employee relations issues through effective communication and problem solving techniques.
- Developed training programs for managers to improve their leadership skills and knowledge of HR procedures.
- Collaborated with management team to design effective compensation plans that meet organizational objectives.
Clinical Assistant
04.2020 - 02.2021
- Scheduled appointments for patients via phone and in person
- Interacted closely with practitioners, nurses and patients and used effective interpersonal, active listening and communication skills
- Assisted patients with basic care and provided excellent service
- Recorded vital signs and medical history for [Number patients each shift
- Answered phones, scheduled appointments, greeted patients and ordered supplies
- Ke pt facility stocked with necessary supplies, equipment and instruments.
- Communicated with patients by phone and via written correspondence
- Answered appointment calls to streamline office operations.
Interpreter
Cyracom International
06.2019 - 01.2020
- Interpreted conference calls and other workplace communications in real-time
- Delivered real-time, accurate oral translations and interpretations for clients.
HR Analyst
Johnson Controls
01.2018 - 05.2019
- Supported HR operations with knowledgeable technical troubleshooting and support
- Sourced, qualified and conducted screening interviews with job candidates
- Evaluated staff performance at multiple facilities and made recommendations for training improvement
- Analyzed job descriptions, identified skills needed for positions, and created job postings.
- Conducted interviews to evaluate applicants' qualifications, experience, education level and other related criteria.
- Maintained employee records including onboarding paperwork, performance reviews, terminations and disciplinary actions.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Contributed to overall business strategy discussions, leveraging HR expertise to inform key organizational decisions and drive performance.
- Supported organizational growth by collaborating with cross-functional teams to identify talent needs and fill vacancies promptly.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Created and delivered HR training sessions to staff, managers and executives.
- Ensured compliance with labor laws, conducting regular audits of HR policies, procedures, and documentation.
- Developed competitive compensation packages to attract top talent, closely monitoring industry trends and benchmarks.
Customer Service Representative
Airlines
01.2017 - 01.2018
- Assisted customers in making payments on accounts and setting up payment plans
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Master of Science - Neuropsycology & Eduacation
UNIVERSIDAD COMPLUTENSE
Madrid, Spain09.2023
Bachelor of Science - Clinical Psychology
UNIVERSIDADREGIOMONTANA
Monterrey, Mexico02.2019
Skills
- Friendly, positive attitude
- Analytical
- Team building
- Translater
- Problem solver
- Thrive in paced paced work environment
- People person
- Attention to detail
- Management Development
- Recruiting
- Personnel Engagement
- Organizational Development
- Strong work ethic
- Manager Coaching and Training
- Compensation and Payroll
- Recruitment
- Event Planning
- Employee Onboarding
- Talent Acquisition
- Presentation Preparation
- Confidential Document Control
- Time and Labor Control
- HR Services
- Microsoft Office Suite
- Project Planning
- Salesforce
- Time and labor
- Payroll support
- Paylocity
- TriNet
- Human Resources Support
- Networking Events
- Employment Data Tracking
- Onboarding and Orientation
- Employee Hiring
- Relationship Building
- Time Tracking and Payroll Administration
- Policy Development
- Candidate Searching
- New Hire Onboarding
- Management Consulting
- Analytical and Critical Thinking
- Customer Relations
- Pre-Employment Screening
- Conflict Resolution
- Strategic Planning
- Cost Reductions
- Event Management
- Procedure Compliance
- Clerical Oversight
- Training development
- Job Analysis
Software
Paylocity
Workday
TriNet
ADP
Bonusly
RealPage
Checkr
MIcrosoft 365
Google Suite
COMDATA
Oracle
Asana
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
German
Elementary
Timeline
HR Specialist
Ashford communities
01.2023 - Current
HR Coordinator
Vroom
03.2021 - 12.2022
Clinical Assistant
04.2020 - 02.2021
Interpreter
Cyracom International
06.2019 - 01.2020
HR Analyst
Johnson Controls
01.2018 - 05.2019
Customer Service Representative
Airlines
01.2017 - 01.2018
Master of Science - Neuropsycology & Eduacation
UNIVERSIDAD COMPLUTENSE
Bachelor of Science - Clinical Psychology
UNIVERSIDADREGIOMONTANA
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