Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
References
Timeline
Generic

Cely Villa

Houston,United States

Summary

Dynamic HR professional with a proven track record at Ashford Communities, excelling in talent acquisition and employee satisfaction. Skilled in benefits administration and compliance management, I successfully enhanced onboarding processes, driving retention rates and fostering a positive workplace culture. Passionate about developing innovative HR strategies that empower teams and elevate organizational success.

Overview

8
8
years of professional experience

Work History

HR Generalist & Talent Acquisition

Ashford Communities
Houston
04.2024 - Current
  • Manage all workers' compensation claims, including incident documentation, investigation reports, and direct communication with Concentra and Texas Mutual for timely employee care and reporting.
  • Lead benefits rollout and open enrollment meetings; serve as the main point of contact for benefit administration, assisting employees with plan selection, enrollment, and issue resolution.
  • Oversee the Success Committee to foster employee recognition and morale through initiatives such as surveys, spotlight programs, and incentive programs.
  • Spearhead company-wide events, including mid-year celebrations, employee appreciation days, and wellness activities, ensuring high engagement and adherence to budget.
  • Act as a liaison between employees and management to resolve workplace concerns, promote fair treatment, and uphold HR policies.
  • Maintain accurate and confidential records related to employee incidents, benefit elections, claims, and HR documentation in compliance with regulatory standards.
  • Lead and coordinate volunteer initiatives in collaboration with nonprofit organizations to promote community engagement and corporate social responsibility.
  • Oversee end-to-end recruitment processes, including job postings, applicant screening, and interviews. Organize and represent the company at job fairs, partnering with organizations such as Goodwill and the Houston Apartment Association (HAA), to attract top talent and strengthen employer branding.
  • Developed training materials related to Payroll systems and procedures; provided instruction on proper utilization of software applications used in processing Payroll transactions.
  • Resolved complex customer service inquiries related to payroll matters.
  • Supported payroll processing by preparing payroll related journal entries.
  • Maintained records of employee attendance, absences, payroll information.
  • Facilitated new hire orientation sessions for onboarding process.
  • Administered employee documentation and compliance requirements during onboarding.
  • Developed onboarding materials that enhanced employee understanding of company policies.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Coordinate and manage the offboarding process to ensure smooth transitions, including conducting exit interviews, deactivating system access, collecting company property, and ensuring final documentation and compliance requirements are met.
  • Support and administer performance management processes by coordinating evaluations, tracking employee progress, and partnering with leadership to address performance gaps, set goals, and implement development plans that drive individual and team success.

HR Specialist

Ashford Communities
Houston
01.2023 - 03.2024
  • Developed and implemented a new employee onboarding process.
  • Off-boarding
  • Recruiting (Community Manager, Assistant Manager, Leasing Professionals, Project coordinators/Managers, master electrician, Accounting & Maintenance.
  • Create Job descriptions, identify any necessary changes, and update accordingly
  • Strategize, plan & execute Recruiting events every other month.
  • Managed applicant tracking system to ensure accurate records of applicants and employees are maintained.
  • Manage HR functions, enhance recruitment and onboarding processes, ensure compliance.
  • Organize engaging employee events, manage budgets effectively, foster positive culture.
  • Implement training programs, improve performance management, handle sensitive issues.
  • Boost employee satisfaction through strategic HR policies, support organizational goals.
  • Lead end-to-end recruitment, streamline HR processes, and drive employee engagement initiatives, resulting in improved retention rates and team productivity.
  • Implement cutting-edge talent acquisition strategies, modernize onboarding programs, and develop comprehensive training modules to enhance workforce capabilities.
  • Foster strong partnerships across departments, facilitate effective communication, and resolve complex employee relations issues to maintain a positive work environment.
  • Provide expert guidance on HR policies, manage benefits administration, and support employees through career development initiatives to boost job satisfaction.

HR Coordinator

Vroom
Houston
03.2021 - 12.2022
  • Assisted with the recruitment process by posting job openings, scheduling interviews, and verifying candidate qualifications.
  • Recruiting
  • Assist in creating Job descriptions, identify any necessary changes, and update accordingly.
  • Strategize, plan & execute Recruiting.
  • Managed applicant tracking system to ensure accurate records of applicants and employees are maintained.
  • Developed and administered internal surveys to evaluate employee satisfaction.
  • Evaluated time cards for accuracy on regular and overtime hours.
  • Survey Rollout
  • Employee Communications
  • Training
  • Background Checks
  • Conducted new employee onboarding and provided ongoing orientation training.
  • Maintained confidential personnel files by applicable laws and regulations.
  • Assisted in developing policies and procedures for the Human Resources Department.
  • Developed compensation plans including salary surveys, job evaluations, and bonus plans.
  • Strategize, plan & execute every month (Happy hours, mid and end of year events).
  • Drafted offer letters and employment contracts according to company guidelines.
  • Conducted investigations into workplace complaints or grievances raised by employees.
  • Coordinated benefits administration activities such as enrollments, changes, terminations and transfers.
  • Safeguarded human resource information, maintaining employee confidence and protecting operations.

Clinical Assistant

Preventice Solutions
Houston
04.2020 - 04.2021
  • Scheduled appointments for patients via phone and in person.
  • Interacted closely with practitioners, nurses and patients and used effective interpersonal, active listening and communication skills.
  • Assisted patients with basic care and provided excellent service.
  • Recorded vital signs and medical history for [Number patients each shift.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Communicated with patients by phone and via written correspondence.
  • Answered appointment calls to streamline office operations.

Spanish

CyraCom International
Houston
06.2019 - 01.2020
  • Interpreted conference calls and other workplace communications in real-time.
  • Delivered real-time, accurate oral translations and interpretations for clients.

HR Analyst

JOHNSON CONTROLS
Monterrey
01.2018 - 08.2018
  • Supported HR operations with knowledgeable technical troubleshooting and support.
  • Sourced, qualified and conducted screening interviews with job candidates.
  • Evaluated staff performance at multiple facilities and made recommendations for training improvement.
  • Analyzed job descriptions, identified skills needed for positions, and created job postings.
  • Conducted interviews to evaluate applicants' qualifications, experience, education level and other related criteria.
  • Maintained employee records including onboarding paperwork, performance reviews, terminations and disciplinary actions.

Education

Certified HR Business Partner -

11/2024
11.2024

Masters degree - neuropsychology

Madrid
Madrid
08.2024

Bachelor's degree - psychology

Monterrey, Mexico
Monterrey, Mexico
02.2019

Skills

  • Compliance management
  • Exit interviews
  • Employee retention strategies
  • Policy development
  • Recruitment planning
  • I-9 verification
  • Timekeeping systems
  • Assessment interpretation
  • Payroll management
  • paylocity
  • workday
  • Compliance management
  • Exit interviews
  • Employee retention strategies
  • Policy development
  • Recruitment planning
  • I-9 verification
  • Timekeeping systems
  • Assessment interpretation
  • Payroll management
  • paylocity
  • workday

Languages

  • English, Native
  • Spanish, Native

Accomplishments

  • Noimated for HAA Corporate Support 2025
  • Company Employee of the Year 2024

References

References available upon request.

Timeline

HR Generalist & Talent Acquisition

Ashford Communities
04.2024 - Current

HR Specialist

Ashford Communities
01.2023 - 03.2024

HR Coordinator

Vroom
03.2021 - 12.2022

Clinical Assistant

Preventice Solutions
04.2020 - 04.2021

Spanish

CyraCom International
06.2019 - 01.2020

HR Analyst

JOHNSON CONTROLS
01.2018 - 08.2018

Certified HR Business Partner -

11/2024

Masters degree - neuropsychology

Madrid

Bachelor's degree - psychology

Monterrey, Mexico

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Cely Villa