Celyna Evans
Summary
Motivated Front of the house manager with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Dependable successful server providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
8
8
years of professional experience
Work History
Front of the House Manager
Ocrab
12.2021 - 12.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Lead Server
Magraths Fish House
02.2016 - 10.2019
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Education
GED -
PCCU
Portland, OR02.1986
Skills
- Event Oversight
- Expense Management
- Calendar Management
- Activities Scheduling
- Quality Service
- Staff Training
Languages
Spanish
Professional Working
Timeline
Front of the House Manager
Ocrab
12.2021 - 12.2023
Lead Server
Magraths Fish House
02.2016 - 10.2019
GED -
PCCU
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