Summary
Overview
Work History
Education
Skills
Timeline
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CELYNA LOPEZ-HERRON

Surprise,AZ

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Bank Sales & Service Representative

USAA
11.2023 - Current
  • Handle inbound/outbound calls in a fast-paced contact center environment while helping members with any banking needs such as Checking, Savings, CD’s
  • Effective communication probing questions and critical thinking to address members direct needs and recommend new banking products that benefit the member
  • Maintain high levels of member satisfaction consistent with USAA’s core values and demonstrate a dedication to quality through member interactions
  • Follow written risk and compliance policies and procedures for business activities
  • Subject matter expert with tools and resources to help provide new products and services to members
  • Provide outstanding member service by demonstrating empathy, active listening, and professionalism
  • Efficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels to provide direct information to members and alternative solutions to assist members
  • Adhering to all assigned schedules in a timely manner while providing services to members

Admin Clerk

Petty Officer 3rd Class United States Navy
03.2020 - 12.2023
  • Provided operational and logistical support, facilitated quality of life programs for 80 tenants’ commands, including 24 homeported ships, 3 helicopter squadrons, and 9,000 service personnel
  • Lead five admin personnel to oversee pay and personnel support for 467 service members within Naval Station Mayport
  • Directed admin department to update and track 467 service members profiles on multiple platforms when service members would separate/ retire/ transfers/ gained to command
  • Tracked and logged calendar meetings for Senior Officers
  • (Captain, Executive Officer, and Command Master Chief)

Ordnance Tech. Admin Clerk

Petty Officer 3rd Class United States Navy
12.2017 - 03.2020
  • Tracked and logged certification and training qualifications for 35 personnel in G3 weapons department to ensure we are within compliance standards
  • Coordinated the safe handling, storage, issue, receipt, and assembly of conventional ordnance and scheduled/unscheduled maintenance of 11 ammunition magazines
  • Coordinated security drills for 40 Personnel on SAC Team, ensured all personnel were armed and placed at watch stations
  • Enforced protocols for United States Navy Vessel, monitored personnel access to service members with valid military ID
  • Monitored alarms, cameras, fire alarm systems, and radio traffic, dispatching Master at Arms, coordinating response actions for critical incidents and documenting activities for escalation to incident reports.

Education

BA in Supervision and Management -

Florida State of Jacksonville
12.2024

Computer Operator Cert -

Navy Cool
08.2023

Associate in Arts -

Florida State of Jacksonville
05.2023

Skills

  • Data Analytics
  • Customer Service
  • Records Management
  • Professional Development
  • Effective Communication
  • Operations Management

Timeline

Bank Sales & Service Representative

USAA
11.2023 - Current

Admin Clerk

Petty Officer 3rd Class United States Navy
03.2020 - 12.2023

Ordnance Tech. Admin Clerk

Petty Officer 3rd Class United States Navy
12.2017 - 03.2020

BA in Supervision and Management -

Florida State of Jacksonville

Computer Operator Cert -

Navy Cool

Associate in Arts -

Florida State of Jacksonville

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CELYNA LOPEZ-HERRON