Cen Richards
Reston,VA
Summary
Seasoned Quality Engineer with a proven track record at MicroStrategy, enhancing product reliability through manual and automation testing, and Jenkins. Excelled in Agile environments, demonstrating analytical thinking and meticulous attention to detail. Led international teams, significantly improving testing processes and efficiency.
Overview
20
20
years of professional experience
Work History
ARCHITECT QUALITY ENGINEER
MICROSTRATEGY
10.2018 - 02.2025
- Tested MicroStrategy Auto AI features, including Auto Dashboards, Auto Answers, Bots, Knowledge Assets, and Smart Suggestions, ensuring the generation of deterministic outputs
- Collaborated with UX designers, product owners, and engineering architects to create strategic release plans that aligned with both immediate objectives and long-term goals, while effectively managing changes throughout the development process
- Led a team of six Quality Engineers across the US and Poland, overseeing the testing of various MicroStrategy products, including Reports, Document Services, and Dashboards, on platforms such as MicroStrategy Library, Web, and Workstation
- Actively participated in hands-on testing, provided guidance in developing testing strategies, reviewed testing plans, and supported task prioritization to ensure efficient project execution
PRINCIPAL QUALITY ENGINEER
MICROSTRATEGY
01.2010 - 09.2018
- Actively participated in regular product design reviews alongside product managers and software engineers, identifying potential gaps in areas such as user experience and edge cases for MicroStrategy Web product
- Delivered outstanding results in troubleshooting customer issues, providing timely solutions and workarounds to prevent escalations from premium clients
- Coordinated testing efforts with quality engineers at the Hangzhou, China office, enhancing testing efficiency through regular conference calls, detailed training materials, and comprehensive test plans
- Trained junior quality engineers, helping them develop their skills and understanding of quality engineering practices
SR. SOFTWARE QUALITY ENGINEER
MICROSTRATEGY
06.2005 - 12.2009
- Provided quality assurance across multiple components, including the Analytical Engine, OLAP Services, In-memory Database, Document Services/Dashboard, and Data Blending for MicroStrategy versions 8.x, 9.x, and 10.x
- Created baseline and maintained automated test scripts using an internal tool built with Java
- Logged over 700 defects and enhancement requests annually through a bug tracking system, collaborating closely with manager and developers to ensure timely resolution
Education
B.S. - COMPUTER SCIENCE
NORTH CAROLINA STATE UNIVERSITY
06.1998
Skills
- Manual and Automation testing
- Jenkins
- SQL
- Git
- Analytical thinking
- Attention to detail
- Agile methodologies
- Rally
Awards
- Employee of the Quarter
- Employee of the Month
- 6 times winner of Entomologist Awards for finding the most software bugs
Timeline
ARCHITECT QUALITY ENGINEER
MICROSTRATEGY
10.2018 - 02.2025
PRINCIPAL QUALITY ENGINEER
MICROSTRATEGY
01.2010 - 09.2018
SR. SOFTWARE QUALITY ENGINEER
MICROSTRATEGY
06.2005 - 12.2009
B.S. - COMPUTER SCIENCE
NORTH CAROLINA STATE UNIVERSITY
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