Cencerae Paige

• Support SVP, Chief Health Equity Officer and senior management in strategic decision-making processes, providing valuable insights and analysis to drive program success.
• Act as liaison between executive leadership and various departments, facilitating seamless communication and ensuring alignment of program goals with organizational objectives.
• Implemented efficient scheduling and calendar management systems, optimizing time allocation and resource utilization.
• Demonstrated strong problem-solving skills by resolving complex issues and mitigating risks to project timelines and deliverables.
• Tracked expenses, and prepared financial reports, showcasing proficiency in financial management essential for program oversight.
• Fostered strong relationships with stakeholders, including clients, vendors, and team members, to foster collaboration and promote project synergy.
• Developed and maintained comprehensive documentation, including project plans, status reports, and meeting minutes, ensuring transparency and accountability across all project phases.

• Led proactive Urology team to ensure precise and timely execution of tasks, bolstering daily service operations.
• Defined and communicated quality and productivity standards to align with departmental objectives.
• Generated reports, conducted service audits, and analyzed data trends to ensure compliance and financial sustainability.
• Served as primary point of contact for administrative support staff and clinicians, providing guidance and support.
• Conducted comprehensive training sessions for a team of 36 administrative support staff, including regular one-on-one sessions, monthly service meetings, and quarterly departmental reviews to identify areas for improvement.
• Spearheaded HR functions such as interviewing, onboarding, performance management, and payroll administration.
• Evaluated operational models continuously, implementing process enhancements and strategies to boost employee retention.
• Cultivated partnerships and facilitated cross-collaboration to drive innovation, enhance morale, and foster strong working relationships.
• Anticipated and planned staffing requirements to ensure optimal team strength and practice efficiency.

• • Managed the chief's clinical schedule, overseeing appointments and surgical calendars, and promptly addressing schedule changes to ensure seamless patient flow.
• • Coordinated the chief's day-to-day activities, including meeting scheduling, program coordination, correspondence management, travel arrangements, expense tracking, and liaison duties between faculty, fellows, and administrative coordinators.
• • Acted as the primary point of contact for patients and external stakeholders such as physicians, insurance companies, and health organizations, providing support and facilitating communication.
• • Handled all aspects of patient scheduling, including test orders, outpatient visits, lab appointments, radiology schedules, and surgical procedures, ensuring efficient coordination and timely service.
• • Resolved conflicts by promoting open communication across all levels and effectively multitasked while upholding a strong work ethic and commitment to excellence.
• • Improved practice-specific workflows and processes to accommodate increased responsibilities driven by rising patient volumes.
• • Assisted with periodic staff training for new hires providing coaching and mentorship, and enhanced team morale through constructive feedback and soft skills development for customer service.

• Provided detailed facility overviews to prospective patients, addressing inquiries and offering comprehensive information.
• Scheduled and recorded new patient information in the IDX database, ensuring accuracy and completeness.
• Managed incoming phone calls, triaging inquiries, scheduling appointments, taking messages for medical staff, and addressing patient concerns.
• Maintained patient demographics in compliance with HIPAA regulations, registering new patients and updating records as needed.
• Coordinated surgical schedules and transmitted necessary documentation to the billing department.
• Oversaw patient visit flow from check-in to check-out using the OnTrac IDX tool, ensuring efficient and organized processes.
• Scheduled external testing as requested by physicians, coordinating appointments and necessary arrangements.
• Handled mail scanning, reception, and distribution to appropriate departments.

• Conducted client screenings to prepare for intake assessments, ensuring thorough preparation and understanding of client needs.
• Managed intake phone calls, including outreach, follow-ups on referrals, appointment scheduling, and coordination.
• Recorded and filed sensitive client information accurately into the database system, maintaining confidentiality and compliance with regulations.
• Created and updated daily intake schedules, documenting cancellations and adjustments promptly.
• Provided potential clients with pertinent information about programs and services, offering clarity and support in their decision-making process.

• Monitored sales performance of representatives across all states serviced by Columbia Utilities/Palmco Energy, ensuring adherence to company standards and targets.
• Implemented disciplinary actions when necessary to address noncompliant behavior and maintain accountability within the sales team.
• Evaluated and made decisions on approving or rejecting new and returning sales representatives, considering performance and alignment with company values.
• Addressed state grievances and claims promptly, fostering positive relationships and resolving issues effectively.
• Developed and upheld Quality Assurance procedures to ensure consistency and excellence in sales operations.
• Conducted data entry tasks accurately and efficiently to maintain up-to-date records and support decision-making processes.
• Managed filing systems to organize and maintain documents in compliance with regulatory requirements and internal protocols.

• Managed high call volumes and email correspondence, addressing customer inquiries and concerns promptly and professionally.
• Handled essential paperwork including lost/damaged item claims, charge-backs, refunds, and other administrative tasks.
• Processed customer orders and generated shipping spreadsheets and labels, ensuring accurate and timely shipment.
• Oversaw inventory management on the ecommerce website, updating and editing inventory items as needed to reflect accurate stock levels.
• Conducted research on new products to expand inventory offerings, staying informed about market trends and customer preferences.
• Initiated cold calls to potential customer leads, effectively promoting products and services to drive sales growth.
• Conducted interviews and provided training for potential employees, ensuring alignment with company standards and goals.