Cendall Brown
Monument,CO
Summary
Professional in beverage industry with extensive experience in creating fresh juice products. Known for consistently delivering high-quality juices and ensuring customer satisfaction. Focused on team collaboration and adaptability to meet changing demands. Proficient in quality control and maintaining clean work environment. Constantly finding new ways to exceed customers' expectations with personalized service. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Trainable and committed to creating a warm and inviting atmosphere. Ready to help the team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ambitious young adult with outstanding customer and personal service skills. Adept at maintaining client notes and reports. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and motivated individual ready to apply skills in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Aesthetician
Flying Horse Medical Center
01.2024 - Current
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, neurotoxin injections, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Recommended retail products for at-home use.
- Fostered friendly, warm, and exceptional customer experience.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Developed personalized treatment plans for clients experiencing acne or other skin issues, leading to improved complexion over time.
- Streamlined appointment scheduling using software systems to accurately book appointments while managing waitlists when necessary.
- Assisted management in inventory control, regularly monitoring stock levels and placing orders as needed.
- Reduced appointment cancellations by implementing effective reminder systems and maintaining open communication with clients.
- Collaborated with team members to create an inviting atmosphere, ensuring a positive experience for all clients.
- Reduced appearance of aging by performing specialized anti-aging treatments, incorporating advanced serums and massage techniques.
- Created repeat business by developing long-term relationships with regular customers.
- Handled busy schedules and stayed on top of key deadlines.
Executive Assistant
Kissing Camels Family Dentistry
10.2023 - 01.2024
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Monitored incoming emails and responded accordingly in a timely manner.
- Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
Barista, Shift-lead
Dutch Bros Coffee
06.2021 - 10.2023
- Speed, quality, and service
- Strong and positive relationships with regulars, one-time customers, and peers
- Fast thinking, fast problem-solving, efficient under-pressure and in rushes
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and americanos.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
- Collaborated effectively with team members to maintain a harmonious work environment and smooth shift transitions.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Operated cash registers to process customer payments.
- Monitored inventory levels of supplies and restocked when necessary.
Esthetician Student, Service Provider
Stacy James Institute Esthetician School
11.2022 - 03.2023
- Completed 600 hours of esthetician clock hours
- Great relationships with our regulars, and all customers
- Evolving in the health and wellness community
- Certified in micro-needling, facials, hair removal, eyelash extensions, hydro facials, dermaplaning, LED facials, and spray tanning
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
- Assisted in the development of customized skin care regimens for clients.
- Maintained cleanliness of treatment room and equipment between appointments.
- Greeted clients upon arrival to spa and provided information about services offered.
- Recommended additional treatments or products based on individual customer needs.
Cashier, Team Member, Shift-lead, Juicer
Qwench Juice Bar
07.2022 - 11.2022
- Daily fresh smoothies, juices, bowls
- Shift-lead opener 5/6 days of the week
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Fast service, great quality, friendly environment
- Evolving in the health and wellness community.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of the counter area, equipment and juicing station.
- Prepared fresh juices to order using various fruits, vegetables and other ingredients.
- Created a welcoming atmosphere in the store by engaging with customers in friendly conversations.
- Optimized ingredient usage by accurately measuring portions for consistent flavor profiles across all menu items.
- Established a strong rapport with regular customers, fostering trust through friendly service and product knowledge expertise.
- Participated in local community events as a representative of the company, promoting brand awareness through tastings and demonstrations.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Shift-Lead Car Wash Sales Associate
Freedom Express Car Wash
10.2021 - 04.2022
- Filing experience
- Organized memberships, damage reports, car wash sales, and insurance policies
- Identified opportunities for operational improvements and communicated them to management.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Handled cash register transactions accurately while providing excellent customer service.
- Assisted in the training of new employees
- Resolved customer complaints and reported issues to senior management.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
Food Runner, Cashier, Hostess, Server
Broken Bones BBQ
08.2019 - 06.2021
- Greeted and welcomed customers as they arrived at the restaurant.
- Informed servers of any special dietary needs or allergies communicated by customers.
- Replenished water glasses, bread baskets, condiments and other necessities during meal service.
- Communicated with chefs regarding potential menu changes or specials for the day.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Responded promptly to customer inquiries and requests for additional items or services.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Assisted in training new food runners, improving team efficiency and service quality.
Education
Esthetician License -
Stacey James Institute
Parker, CO04.2023
Dental Hygiene -
Pikes Peak Community College
Colorado Springs, CO05.2022
Skills
- Licensed Esthetician
- Dermaplaning
- Micro-needling
- Neurotoxin Injections
- Social Media Marketing
- Professional Demeanor
- Customer Service
- Scheduling
- Strong Problem Solver
- Information Confidentiality
- Appointment Setting
- Customer service focus
- Employee training
- Guest service
- Workplace safety
- Inventory management
- Flexible schedule availability
- Food safety compliance
- Food preparation experience
- Strong communication
Affiliations
- Reading
- Being in nature
- Spending time with family and friends
- Walking my dogs
- Self-care
- Running
- Traveling
Certification
- Licensed Esthetician
Timeline
Aesthetician
Flying Horse Medical Center
01.2024 - Current
Executive Assistant
Kissing Camels Family Dentistry
10.2023 - 01.2024
Esthetician Student, Service Provider
Stacy James Institute Esthetician School
11.2022 - 03.2023
Cashier, Team Member, Shift-lead, Juicer
Qwench Juice Bar
07.2022 - 11.2022
Shift-Lead Car Wash Sales Associate
Freedom Express Car Wash
10.2021 - 04.2022
Barista, Shift-lead
Dutch Bros Coffee
06.2021 - 10.2023
Food Runner, Cashier, Hostess, Server
Broken Bones BBQ
08.2019 - 06.2021
- Licensed Esthetician
Esthetician License -
Stacey James Institute
Dental Hygiene -
Pikes Peak Community College
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