Cendra Johnson
Milwaukee,WI
Summary
Certified nursing assistant offering several years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs.
Patient Access Representative with background in managing patient admissions, insurance verification, and scheduling appointments. Possess strong communication skills to professionally interact with patients, families, and healthcare professionals. Demonstrated ability to maintain confidentiality while providing high-quality customer service. Notable contributions include improving workflow efficiency and reducing patient wait times.
Overview
4
4
years of professional experience
1
1
Certification
Work History
PRN CNA
Froedtert Menominee Falls Hospital
Menominee Falls, WI
02.2021 - 06.2024
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Monitored food intake and output as directed by nursing staff.
- Participated in educational programs designed to improve knowledge of health care practices.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Transported residents within the facility as needed.
- Documented patient care services by charting in designated areas.
- Provided emotional support to family members during difficult times.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Educated patients on self-care techniques that would help them maintain their independence.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Answered patient call lights promptly and responded to requests appropriately.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Used mobility devices to transport patients.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Observed and reported unusual symptoms and changes to charge nurse.
- Helped residents walk with or without self-help devices.
- Documented activities and recorded information in EMR system.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Supported non-ambulatory residents in range of motion exercises.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Distributed drinking water and nourishment to residents.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Patient Access Representative
R1 RCM
Milwaukee, WI
05.2020 - 10.2023
- Managed incoming faxes related to patient registration processes.
- Scanned documents into electronic medical records system.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Responded to patient inquiries regarding billing or financial matters.
- Provided assistance to internal departments when needed.
- Created new patient accounts in EMR system as needed.
- Verified insurance coverage for services provided by the facility.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Actively participated in team meetings and training sessions.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Assisted with scheduling outpatient appointments.
- Collaborated with other departments to ensure quality customer service was delivered.
- Collected co-pays and other payments from patients at time of service.
- Ensured accuracy of all data entered into computer system.
- Facilitated communication between patients, staff members, and third party payers.
- Answered phones promptly in a professional manner.
- Greeted patients and visitors in a courteous and professional manner.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Applied HIPAA privacy and security regulations while handling patient information.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Communicated financial obligations to patients and collected fees at time of service.
Education
High School Diploma -
Milwaukee High School Of The Arts
Milwaukee, WI06-2016
Skills
- Vital signs monitoring
- Patient Care
- Complex Problem-Solving
- Compassionate communication
- Compassion and Empathy
- Feeding Assistance
- Basic Life Support
- Medical terminology knowledge
- Transporting patients
- Quality Assurance
- Scheduling Diagnostic Procedures
- Problem-Solving
- Insurance Verification
- Registration and Admissions
- HIPAA Compliance
- Post-Discharge Care Coordination
- Appointment Scheduling
- Customer Service
- Registration management
- EMR
- Payment Processing
- EMR Updating
- Phone and Email Etiquette
- Medical Terminology
- Patient Registration
- Money Handling
Affiliations
- Reading
- Shopping
- Movies
Certification
- CNA
- CBRF
References
References available upon request.
Timeline
PRN CNA
Froedtert Menominee Falls Hospital
02.2021 - 06.2024
Patient Access Representative
R1 RCM
05.2020 - 10.2023
High School Diploma -
Milwaukee High School Of The Arts
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