Cendy Lee

• Managing a portfolio of 27 Commercial Properties and 6 Multi-Tenant Residential Properties (over 125 tenants), ensuring occupancy and tenant satisfaction
• Overseeing and coordinating property maintenance and repair tasks to ensure timely completion
• Building strong tenant relationships by resolving issues promptly and maintaining open communication lines
• Collected monthly assessments, rental fees, deposits and payments, and maintained a balanced and accurate rent roll
• Responsible for operating expense estimates and reconciliations of CAM charges
• Ensure all invoices from vendors and contractors are coded and processed in a timely manner

Key Achievement:

Increased tenant satisfaction rate by 30% by implementing effective communication strategies and timely resolutions of issues.

Implemented internal system for tracking maintenance requests, and reducing response time by 25%

• Maintain knowledge of real estate law, local economics, fair housing laws, types of available mortgages, financing options, and government programs.
• Prepared market analysis statistics and bid presentation for buyers and sellers
• Obtain agreements between parties and act as an intermediary in negotiations between buyers and sellers in transactions.
• Managed real estate transactions and coordinated communications among involved parties from initiation to successful closings.
• Mentoring new real estate brokers handling real estate transactions.

• Corporation set up including filing articles of incorporation and preparing the bylaws
• Acquired necessary business license and license from Department of Health
• Interviewed and screened contractors for project evaluations
• Negotiated contractors, vendors, and equipment supplier's pricing and contracts
• Expedited city and county application submittals and permits for business and tenant improvement
• Coordinated all department functions for team of 15+ employees
• Bookkeeping for expenses and record keeping of employees
• Overseeing day-to-day retail and wholesale operations
• Prepared employee work schedules, and assign tasks
• New employee orientation and training
• In charge of labor and industry law compliance.

• Assisted buyers in smooth relocation into temporary housing while house hunting
• Prepared documents such as representation contracts, purchase and sales agreements, leases, and addenda
• Accompanied buyers during visits to and inspections of property, advised them on the suitability and value of homes they were visiting based on current market conditions
• Mentor for new agents and assisted in new agent training.